At a Glance
- Tasks: Support and maintain ICT infrastructure while resolving technical issues and providing on-site support.
- Company: Local authority in South London with a focus on technology services.
- Benefits: Competitive pay at £22.41 per hour, with opportunities for professional growth.
- Other info: Opportunity to work on exciting projects and collaborate with diverse teams.
- Why this job: Join a dynamic team and make a real difference in IT support across multiple sites.
- Qualifications: Experience in a complex IT environment and strong problem-solving skills.
Our local authority client based in South London are urgently seeking an experienced IT Support Officer.
£22.41 an hour PAYE
Job Purpose
Support and maintain the existing ICT infrastructure for Shared Technology Services, covering all four areas of client support, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas.
Work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.
Principal Accountabilities and Responsibilities
- Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct team
- Take ownership of and resolve calls in line with service level agreement(s).
- Identify problems, log problem records and communicate appropriately.
- Log changes, providing adequate information and ensuring change records are kept up to date.
- Provide on-site support across all sites supported by Shared Technology Services.
- Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.
- Work on complex technical projects implementing changes to Shared Technology Services infrastructure.
- Be part of virtual teams working on specific assignments.
- Provide cover for colleagues in other teams as and when required.
Experience
- Experience of working in a technically complex IT environment.
Skills and abilities
- Able to diagnose and resolve practical problems.
- Able to prioritise a workload and focus on necessary tasks.
- Able to adapt quickly to new developments in software and hardware.
- Resourceful – able to fully utilise available tools to affect an efficient resolution to a problem.
- Able to communicate clearly and effectively with staff at all levels in the organisation both verbally and in writing.
- Able to manage and work on projects to tight deadlines and budgets.
- Able to train technical and non technical personnel.
- Able to effectively liaise with 3rd party organisations to resolve technical issues.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role.
Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone.
Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful
It Support Officer in Catford employer: 4Recruitment Services
4Recruitment Services is an excellent employer, offering a supportive work culture that prioritises safety and teamwork in the Buckinghamshire area. Employees benefit from comprehensive training and development opportunities, ensuring career growth while working in a vital role that contributes to community well-being. With provided uniforms and PPE, the company fosters a professional environment where every team member is valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Officer in Catford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 4Recruitment Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges 4Recruitment Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace It Support Officer in Catford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 4Recruitment Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 4Recruitment Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 4Recruitment Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
