At a Glance
- Tasks: Assist residents with service charge queries and ensure accurate reporting.
- Company: Join a supportive housing association in North London.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on customer service.
- Why this job: Make a difference in residents' lives while developing your skills.
- Qualifications: Experience with leaseholder enquiries and strong Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
4Recruitment Services are seeking a Service Charge Officer to assist our housing association client based in North London. You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures. The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. Therefore you MUST have a good technical understanding of service charges as well as being competent with Excel. The client will allow hybrid working once training has been completed. You will only be required to attend the office once per month.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Handle service charge enquiries from residents and internal staff
- Work with your managers to answer escalated customer complaints
- Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy
- Investigate and where necessary make service charge adjustments in ERP
- Participate and contribute to projects relating service charges
- Liaise with key stakeholders to ensure accuracy of service charges
- Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner
- Ensure all enquiries from residents are acknowledged
- When necessary attend face to face meetings with residents to resolve disputes
- Support the rent team with any service charge queries, including those from local authorities
ESSENTIAL REQUIREMENTS:
- Previous experience of dealing with leaseholder enquiries.
- Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges.
- Knowledge of the application of service charges in the social housing sector.
- Good numeracy skills
- Proven excel skills, handling, manipulating and checking large volumes of data
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team.
Service Charge Officer in Camden Town employer: 4Recruitment Services
Join a forward-thinking housing association in North London, where your role as a Service Charge Officer will be pivotal in ensuring transparent and accurate service charge reporting for our residents. Enjoy a supportive work culture that prioritises customer service and offers hybrid working arrangements post-training, allowing you to balance your professional and personal life effectively. With opportunities for professional growth and a commitment to employee development, this is an excellent place to build a meaningful career in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer in Camden Town
✨Tip Number 1
Get to know the company and its values before your interview. Research their approach to service charges and customer service. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to service charges and customer complaints. Think about specific examples from your past experience that demonstrate your skills and knowledge in handling leaseholder enquiries.
✨Tip Number 3
Don’t forget to showcase your Excel skills! Be ready to discuss how you've used Excel in previous roles, especially for managing data related to service charges. Maybe even bring a sample of your work if it’s appropriate!
✨Tip Number 4
After the interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Service Charge Officer in Camden Town
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with service charges and leaseholder enquiries. We want to see how your skills match the role, so don’t be shy about showcasing your Excel prowess and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Charge Officer role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Your Technical Skills:Since this role requires a good technical understanding of service charges, make sure to mention any relevant training or experience. We’re looking for candidates who can handle data like a pro, so highlight your Excel skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Service Charges
Make sure you brush up on your knowledge of service charges, especially in the context of social housing. Be prepared to discuss how service charges are calculated and any relevant legislation. This will show that you understand the role and can handle resident queries effectively.
✨Excel Skills on Display
Since the role requires strong Excel skills, be ready to demonstrate your proficiency. You might be asked about how you've used Excel in previous roles, so think of specific examples where you've handled large datasets or created reports. If possible, bring along a sample of your work to showcase your abilities.
✨Customer Service is Key
This position is very customer-oriented, so prepare to discuss your experience dealing with residents or clients. Think of examples where you've successfully resolved complaints or queries. Highlight your communication skills and how you ensure transparency and accuracy in your responses.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. For instance, how would you handle a dispute over service charges? Practise articulating your thought process clearly, showing that you can remain calm and professional under pressure while finding a resolution.
