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- Tasks: Analyse business models and processes to enhance service delivery and efficiency.
- Company: Join a forward-thinking council focused on continuous improvement.
- Benefits: Competitive pay, collaborative environment, and opportunities for professional growth.
- Why this job: Make a real impact by driving transformational change in public services.
- Qualifications: Experience in business analysis and strong problem-solving skills.
- Other info: Dynamic role with the chance to work on multiple projects simultaneously.
To be responsible for the analysis of business models, business structures, business processes and customer journeys, across a broad range of service areas to improve service delivery and efficiency.
To advise on and facilitate the redesign of structures and processes with a focus on modernising business practices, enhancing digital capabilities, and fostering a culture of continuous improvement through data-driven insights and collaborative change initiatives. To be responsible for identifying, creating, and facilitating transformational process design changes by conducting business and systems process analysis and design at a complex level.
To support the production of agreed improvement delivery plans through effective and collaborative working with senior managers and colleagues in the Council and with its partners.
In this role you will:
- Work with the Programme Management Office to define project scope, evaluate business cases, and prioritise initiatives using structured methodologies and weighted scoring aligned to the Council’s strategic objectives.
- Perform root cause analyses and gap need analyses to identify process inefficiencies and underperforming technologies.
- Implement continuous improvement frameworks to drive sustainable change.
- Be responsible for planning, leading and delivering multiple, concurrent business process re-engineering and customer journey mapping projects involving service representatives, to help identify the needs within competing demands of the business and work with stakeholders to address them.
- Analyze quantitative and qualitative data from multiple sources (e.g., performance metrics, user feedback, service desk logs) to generate actionable insights that improve service delivery and internal processes.
- Identify and make decisions and to carry out follow up observations and interviews to ensure that a comprehensive understanding of technical and functional requirements of the business process or structure is gained to inform both the current state insight and redesign phases.
- Ensure there is a consistent approach to business analysis activity across all Council processes and structures reviewed.
- Recommend solutions and customer focussed outcomes as part of any redesign phase. Make decisions on the prioritisation of areas in which to implement changes and gain support for adoption through collaborative working with stakeholders and effective presentation of outputs from workshops and the overall reviews.
Business Analyst employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to business analysis. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you showcase your skills effectively!
✨Tip Number 3
Don’t forget to research the company! Understanding their business processes and challenges will give you an edge during interviews. We recommend checking out their website and recent news to get the inside scoop.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight relevant experience and skills that align with the job description, especially around business processes and data analysis. We want to see how you can contribute to improving service delivery!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your understanding of business models and your approach to continuous improvement. Don't forget to mention any specific projects that demonstrate your capabilities!
Showcase Your Analytical Skills: In your application, be sure to highlight your analytical skills. Discuss any experience you have with root cause analysis or gap need analysis, as these are key to identifying process inefficiencies. We love data-driven insights, so share examples where you've made an impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Business Analysis Basics
Make sure you brush up on key business analysis concepts, especially those related to process improvement and customer journey mapping. Be ready to discuss how you've applied these in past roles, as this will show your practical understanding of the job.
✨Prepare for Data-Driven Discussions
Since the role involves analysing quantitative and qualitative data, come prepared with examples of how you've used data to drive decisions. Think about specific metrics or insights you've generated and be ready to explain their impact on service delivery.
✨Showcase Your Collaborative Skills
This position requires working closely with senior managers and stakeholders. Prepare anecdotes that highlight your ability to collaborate effectively, resolve conflicts, and lead discussions. This will demonstrate your fit for a role that values teamwork.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the Council's current projects or challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
