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- Tasks: Manage maintenance and security of retirement housing, ensuring a safe and welcoming environment.
- Company: Join a dedicated team providing essential services to residents over 55.
- Benefits: Gain valuable experience in facilities management while making a difference in people's lives.
- Other info: Opportunity to work in a supportive environment with a focus on health and safety.
- Why this job: Be the first point of contact for residents and enhance their living experience.
- Qualifications: Experience in facilities management and excellent customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
4Recruitment Services are seeking a Housing Facilities Assistant for our client based in Burgess Hill. Our client provides retirement housing for people over the age of 55. You will be required to manage the maintenance and security of the buildings, monitor contracts and services and provide a focused facilities management service to residents living in the clients properties.
DUTIES AND RESPONSIBILITIES INCLUDE:
- To be a key-holder for the building and ensure security of the communal areas and facilities
- To be the first point of contact and manage access to the building for residents, contractors and visitors
- Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment
- Allow access to utility companies for essential maintenance and servicing of equipment
- Manage and monitor the laundry facilities & communal areas
- Monitor and facilitate resolution of complaints relating to communal areas and facilities
- Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment
- Monitor and advise tenants on the management of their rent accounts and arrears
- Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues
- Raise repairs, facilitate access and guidance to the affected areas for contractors
- Complete water testing in communal areas
- Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes
- Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors
- Manage or provide gritting at the property in line with the service gritting plan as required
- Carry out health and safety inspections of the building and record the outcomes in line with service standards
- Monitoring accidents, incidents and near misses in line with the clients health and safety procedures
ESSENTIAL REQUIREMENTS INCLUDE:
- Facilities management experience
- Excellent customer services skills
- Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role
- Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements
- Knowledge and understanding of the housing/building management sector
- Understanding or experience of health and safety issues and management
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
Housing Facilities Assistant in Burgess Hill employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Facilities Assistant in Burgess Hill
✨Tip Number 1
Network like a pro! Reach out to people in the housing and facilities management sector. Attend local events or join online groups where you can connect with others. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Research companies that interest you, like those providing retirement housing, and reach out directly. A friendly email or call can make a big difference!
✨Tip Number 3
Show off your skills! If you have experience in facilities management, create a portfolio showcasing your achievements. Include examples of how you've improved services or resolved issues in previous roles.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your customer service skills and experience with older people, as these are key for the Housing Facilities Assistant role.
We think you need these skills to ace Housing Facilities Assistant in Burgess Hill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Facilities Assistant role. Highlight your facilities management experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Customer Service Skills: Since this role involves interacting with residents and contractors, emphasise your excellent customer service skills. Share examples of how you've successfully managed relationships in previous roles. We love to see a friendly face!
Demonstrate Your Knowledge: Familiarise yourself with the housing/building management sector and health and safety issues. Mention any specific experiences or training you've had in these areas. It shows us you're serious about the role and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Facilities Assistant. Familiarise yourself with facilities management, health and safety regulations, and how to handle complaints. This will show that you're not just interested in the role but also prepared for it.
✨Showcase Your Customer Service Skills
Since this role involves interacting with residents and contractors, be ready to share examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or made someone's day better – this will highlight your people skills.
✨Demonstrate Adaptability
The job requires you to be self-motivated and adaptable. Prepare to discuss times when you've had to prioritise tasks or adjust to changing circumstances. This will reassure them that you can handle the dynamic nature of the role.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team you'll be working with or how they measure success in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.