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- Tasks: Manage housing estates, support tenants, and resolve community issues.
- Company: Join a dedicated team at 4Recruitment Services focused on community well-being.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Engage with communities and collaborate with partners to enhance tenant support.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
4Recruitment Services are looking for an experienced and motivated Area Tenancy Manager (ATM) to join our clients Housing team. You will be at the heart of managing our clients housing estates, ensuring communities are safe, tenancies are well-managed, and services are delivered effectively. This role offers a hybrid working model: office-based to complete training, then working three days per week in the office and the rest remotely.
MAIN PRIORITIES:
- Income Management: Maximise rental income, manage arrears, and support tenants to sustain their tenancies.
- Lettings & Sign-ups: Manage new tenancies, sign-ups, and void turnaround to ensure homes are re-let quickly and efficiently.
- Everyday Tenancy Management: Support tenants with everyday issues, enforce tenancy agreements when necessary, and provide a responsive, accessible service.
- Low-Level Anti-Social Behaviour (ASB): Investigate minor ASB and nuisance complaints, taking proportionate action to resolve issues.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Manage the full tenancy lifecycle, including changes in circumstances, succession, and tenancy closures.
- Engage with residents and community groups to maintain safe and well-managed estates.
- Work collaboratively with partners such as the Police, Community Safety teams, and support agencies to address issues affecting tenants.
- Identify vulnerable residents and make appropriate referrals to safeguarding and support services.
- Ensure all actions comply with housing legislation, council policy, and regulatory requirements.
ESSENTIAL REQUIREMENTS INCLUDE:
- Experience in local authority housing is ideal, but experience in housing associations or other housing management roles will also be considered.
- Strong understanding of tenancy management, income collection, and housing legislation.
- Excellent communication, problem-solving, and relationship-building skills.
- Ability to balance enforcement with support to sustain tenancies and improve communities.
- Must be able to drive & have car business insurance.
- Basic DBS check.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team.
ASB Housing Officer in Brent employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASB Housing Officer in Brent
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can talk about how your experience aligns with their mission, especially around tenancy management and community engagement.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine when discussing your skills in income management and handling ASB issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ASB Housing Officer in Brent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ASB Housing Officer role. Highlight your experience in tenancy management and any relevant skills that match the job description. We want to see how you can bring value to our housing team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about housing management and how your background aligns with our priorities. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: Since this role involves engaging with residents and community groups, make sure to demonstrate your excellent communication skills in your application. We’re looking for someone who can build relationships and resolve issues effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management and housing legislation. Familiarise yourself with the specific challenges faced by local authorities and housing associations, as this will show that you're genuinely interested in the role and understand the landscape.
✨Showcase Your Communication Skills
As an ASB Housing Officer, you'll need to communicate effectively with tenants and community groups. Prepare examples of how you've successfully resolved conflicts or built relationships in previous roles. This will demonstrate your ability to handle everyday tenancy management and support residents.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like managing arrears or dealing with low-level ASB complaints. Think through some scenarios beforehand and outline your approach, focusing on balancing enforcement with support to sustain tenancies.
✨Engage with the Community
Highlight any experience you have working with community groups or partners like the Police and support agencies. Discuss how you've engaged with residents to maintain safe environments, as this aligns perfectly with the priorities of the role and shows your commitment to community welfare.