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- Tasks: Provide professional support and guidance to service users in a dynamic environment.
- Company: Join 4Recruitment Services, a leader in social care recruitment.
- Benefits: Competitive pay rates, dedicated consultant support, and employee benefits programme.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible working hours with opportunities for career growth.
Before applying for this role, please read the following information about this opportunity.
Are you a passionate Advice And Duty Support Worker looking for your next role? 4Recruitment Services are currently recruiting for an Advice And Duty Support Worker to work in Staffordshire.
Pay Rates: £14.13 - £17.59 Umbrella rate
Information about the Role: Successful candidates will be offered 37.5 hours per week for 3 months initially.
What you will be doing:
- Providing a professional response to all initial contacts made by service users or outside agencies regarding enquiries about service delivery.
- Enabling the department to effectively discriminate between enquiries that require the provision of information and those that require an assessment.
- Supporting the Team Manager in the operation of services for Staffordshire County Council's Children’s Services.
- Ensuring that a high-quality service is provided to children and their families through the effective operation of a telephone-based duty and referral service.
- Providing a professional telephone referral and signposting service as a first point of contact for all initial referrals.
- Obtaining sufficient information from members of the public and other professionals in a calm and sensitive manner to reach decisions regarding the most appropriate course of action.
- Completion of referral forms to the highest standards.
- Using and updating the Departments Client Information System and the electronic Social Care record system on a daily basis.
- Ensuring appropriate checks are undertaken regarding historical information held before a decision is reached.
- Making decisions in conjunction with the Team Manager regarding the most appropriate course of action based on the Departments eligibility criteria.
- Providing appropriate and up-to-date information to assist Service Users or other professionals regarding referrals that do not meet the criteria for further assessment.
- Ensuring that referrals are received by the appropriate assessment team in a timely fashion.
- Acknowledging all contacts/referrals received by the Service in writing within 24 hours.
Specialist knowledge, skills and experience:
- A practical understanding of the use of performance management.
- An ability to interpret accurately, input and retrieve data using the software provided.
- Experience of working with internal/external customers to provide a quality service.
- Experience of office procedures, systems and equipment.
- Experience of working within a Team, preferably in an office environment.
- Experience in using computer-based information systems.
- Commitment to excellent customer service and the achievement of high-quality service.
- Flexible approach – demonstrating the ability to respond positively to changes in allocation of work at short notice and the ability to take a lead.
Desirable skills:
- Good interpersonal skills to deal with sensitive issues.
- Time management skills with the ability to work under pressure and on own initiative.
- Full UK licence.
What we offer:
- 24-hour one-on-one specialist consultant based within your geographical area.
- 4Recruitment Services Employee Benefits Programme.
- Dedicated payroll support ensuring you get the full benefits of your payment.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team.
Advice And Duty Support Worker employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice And Duty Support Worker
✨Tip Number 1
Network like a pro! Reach out to people in the field of social care, especially those who work in children's services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to advice and duty support roles. Think about scenarios where you’ve had to handle sensitive information or make quick decisions – these will come up!
✨Tip Number 3
Show off your skills! When you get the chance, highlight your experience with client information systems and your commitment to excellent customer service. These are key in this role, so let them shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Advice And Duty Support Worker
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a good look at the job description. Make sure you understand what we're looking for in an Advice And Duty Support Worker. This will help you tailor your application to show us you're the perfect fit!
Show Off Your Skills: When writing your application, highlight your relevant skills and experiences. We want to see how your background aligns with the role, especially your customer service and data management skills. Don’t be shy – let us know what makes you stand out!
Be Professional and Clear: Your written application should be professional yet approachable. Use clear language and structure your thoughts well. Remember, this is your chance to make a great first impression, so keep it neat and easy to read!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at 4Recruitment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Advice And Duty Support Worker. Familiarise yourself with the key tasks mentioned in the job description, such as providing a professional response to enquiries and completing referral forms. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since this role involves dealing with sensitive issues, it's crucial to highlight your interpersonal skills during the interview. Prepare examples of how you've successfully handled difficult conversations or provided support to service users in the past. This will illustrate your ability to connect with people and provide the high-quality service they expect.
✨Demonstrate Flexibility and Adaptability
The job requires a flexible approach, so be ready to discuss times when you've had to adapt to changes at short notice. Share specific examples that showcase your ability to manage your time effectively and work under pressure. This will reassure the interviewers that you can handle the dynamic nature of the role.
✨Prepare Questions for the Interviewers
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the challenges faced by the department, or the tools used for client information management. This not only shows your interest but also helps you gauge if the role is the right fit for you.
