At a Glance
- Tasks: Help people navigate housing and welfare services, providing essential support and advice.
- Company: Join a dedicated team focused on community welfare in Walsall.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on impactful projects and initiatives.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 30600 - 37400 £ per year.
4Recruitment Services are seeking a
Housing & Welfare Officer to work for our client based in Walsall.
Purpose of the role
- To provide a highly specialised Housing and Welfare service an all matters relating to Housing, Housing rights in accordance with the homelessness legislation, income maximisation, promotion of welfare benefits, protection of welfare rights and the delivery of increased prosperity and wellbeing to customers across the borough in accordance with Council policy, procedure and objectives.
- To support the delivery of joint working and externally funded projects and initiatives within the service and with other partner agencies/stakeholders.
- To represent customers in Tribunals and/or Court Hearings in relation to Housing and Welfare matters.
DUTIES AND RESPONSIBILITIES INCLUDE
- To work with members of the public who are applying for housing or welfare benefits assistance from the Council, offering high standards of customer care at all times.
- To work effectively and efficiently to assess risk and minimise customer-waiting times, reduce the number of missed and unanswered telephone calls and to maximise the resolution of all customer enquiries at the first point of contact.
- To prevent and resolve homelessness wherever possible by providing advice, support and information to those with housing need
- To assess the suitability of households for participation in the Council's private rented sector access scheme (direct lettings) based on their present housing situation, income, support needs and other circumstances.
- To advise households looking for private rented sector accommodation in relation to their obligations as a tenant and to provide appropriate support and assistance in any efforts made to secure accommodation; including support and assistance in relation to the accurate and timely submission of Housing Benefit claims and the updating/completion of any other claim for welfare benefits.
- To make decisions on the outcome of individual homelessness applications in cases under Part VII of the Housing Act 1996 as amended, accepting or refusing duties as appropriate in accordance with statute, case law and the Homelessness Code of Guidance.
In line with framework of statute law, Central government guidance, case law precedents, and other relevant legal instruments.
- To manage the assisted choice process for applicants who are assessed as having a priority for housing under the Council's scheme of allocation and nominations.
- To make appropriate referrals to other agencies where the nature of their support needs requires a more complex level of intervention e. g. applicants with serious mental health issues, ex-offenders, entrenched rough sleepers and applicants with serious substance misuse problems.
- To be responsible for the nomination of applicants with sufficient priority for housing association and other accommodation (including long term temporary accommodation and private rented sector) in accordance with the Council's scheme of allocation.
- To provide appropriate advice and information about welfare benefits and housing options to all callers requiring assistance.
To provide an advice and information service to non-priority need applicants to assist them in their own efforts to secure suitable accommodation.
- To carry out full housing options interviews/assessments with all applicants threatened with homelessness, carrying out enquiries into applicants' circumstances, checking and verifying documents where housing assistance is requested, providing advice and appropriate assistance including money advice to enable applicants to remain in existing accommodation or to source alternative affordable accommodation.
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Housing & Welfare Officer in Walsall employer: 4Recruitment Services Ltd
4Recruitment Services Ltd is an exceptional employer that values educational leadership and innovation, offering a supportive work culture that fosters collaboration and professional growth. With a focus on school improvement in the vibrant Oxford area, employees benefit from hybrid working arrangements, competitive salaries, and opportunities for permanent placement, making it an ideal environment for those passionate about enhancing educational outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Welfare Officer in Walsall
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at 4Recruitment Services Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from 4Recruitment Services Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like 4Recruitment Services Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at 4Recruitment Services Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing & Welfare Officer in Walsall
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to 4Recruitment Services Ltd:Before hitting send, make sure to tailor your application specifically to 4Recruitment Services Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at 4Recruitment Services Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
