At a Glance
- Tasks: Manage repairs complaints and legal cases while ensuring quality inspections.
- Company: Join a supportive council team dedicated to community service.
- Benefits: Competitive pay, full-time hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on process improvement.
- Why this job: Make a difference in residents' lives by improving housing services.
- Qualifications: Experience in housing repairs and strong communication skills required.
The predicted salary is between 21.41 - 21.41 £ per hour.
Repairs Complaints and Legal Officer
Location
Hillingdon
Salary
Employment
Full time
Key Responsibilities
- Manage repairs-related complaints, legal disrepair cases, FOI requests and Member enquiries.
- Carry out quality inspections of completed repair works.
- Liaise with contractors and internal teams to ensure remedial works are completed promptly.
- Monitor service performance and produce management reports.
- Investigate service issues and recommend process improvements.
- Support budget monitoring, contractor payments and procurement processes.
- Maintain accurate records and ensure compliance with council policies and service standards.
Qualifications
- Experience within housing repairs, property maintenance or a similar environment.
- Knowledge of complaints handling and legal disrepair processes.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience producing reports and analysing performance data.
- A collaborative approach with the confidence to work with contractors, colleagues and residents.
- To find out more information please contact #removed#
Recruitment is done in line with safe recruitment practices.
- We are an equal opportunity agency
- #J-18808-Ljbffr
Repairs Complaints And Legal Officer employer: 4Recruitment Services Ltd
4Recruitment Services Ltd is an exceptional employer that values educational leadership and innovation, offering a supportive work culture that fosters collaboration and professional growth. With a focus on school improvement in the vibrant Oxford area, employees benefit from hybrid working arrangements, competitive salaries, and opportunities for permanent placement, making it an ideal environment for those passionate about enhancing educational outcomes.
We think you need these skills to ace Repairs Complaints And Legal Officer
Complaints Handling
Legal Disrepair Knowledge
Quality Inspection
Service Performance Monitoring
Report Production
Performance Data Analysis
Budget Monitoring
