Council Tax Billing Officer in Northampton

Council Tax Billing Officer

West Northamptonshire (2 days per week on-site)

GBP21.78ph

This role requires a candidate who can hit the ground running and has recent experience administering Council Tax accounts within a Local Authority environment. The successful candidate will be responsible for the accurate and timely processing of Council Tax billing, ensuring compliance with legislation and delivering a high level of customer service.

• Administration and maintenance of Council Tax accounts. Processing changes in liability, billing amendments and account updates. Assessing and processing discounts, exemptions, disregards and Council Tax Reduction applications.
• Applying Council Tax legislation and ensuring accurate account determination.
• Responding to customer enquiries via telephone, email and written correspondence. Working to targets and service standards within a busy Revenues environment.
• Liaising with internal departments and external stakeholders as required.
• Essential Requirements Recent experience working within a Local Authority Council Tax Billing or Revenues team.
• Strong knowledge of Council Tax legislation and billing processes.
• Experience processing discounts, exemptions, disregards and Council Tax Reduction schemes. Ability to manage high volumes of work accurately and efficiently.
• Excellent customer service and communication skills.
• Experience using MRI Revenues & Benefits (formerly Academy) is essential. Additional Information

We are an equal opportunity agency

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