At a Glance
- Tasks: Lead the Complaints & Information Team and ensure compliance with legislation and quality standards.
- Company: Join a forward-thinking organisation dedicated to service improvement and accountability.
- Benefits: Competitive daily rate, 28 days annual leave, and hybrid working model.
- Other info: Opportunity for professional growth in a supportive and dynamic environment.
- Why this job: Make a real difference in children's education while developing your leadership skills.
- Qualifications: Experience in complaints management and strong leadership abilities required.
The predicted salary is between 50000 - 60000 £ per year.
Hackney
Contract
Hybrid - 2 days per week in office, 3 days work from home
£244.79 per day PAYE + 28 days annual leave
Full time
The postholder will ensure compliance with all relevant legislation, statutory guidance, data protection requirements, and organisational standards, while maintaining high levels of service quality and meeting prescribed timescales. Acting as the operational lead for the Complaints & Information Team, the role will drive a culture of accountability, transparency, and continuous improvement.
- Complaints Management: Lead the effective management of Children Act and corporate complaints across the Children & Education Directorate, ensuring compliance with statutory requirements, best practice standards, and Directorate procedures.
- Information Governance and Data Protection: Maintain strategic oversight of all Freedom of Information (FOI) requests and Subject Access Requests (SARs), ensuring timely, accurate, and legally compliant responses.
- Service Improvement and Quality Assurance: Analyse complaints, feedback, and information request data to identify trends, risks, and opportunities for improvement.
- Leadership and People Management: Lead, motivate, and develop the Complaints & Information Team, fostering a high-performance culture focused on continuous improvement.
To find out more information please contact Abbie.
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
We think you need these skills to ace Complaints And Information Manager in London
Compliance Management
Data Protection
Legislation Knowledge
Complaints Management
Information Governance
Freedom of Information (FOI) Management
Subject Access Requests (SARs) Management
