At a Glance
- Tasks: Handle customer complaints and lead service improvement initiatives.
- Company: Join a forward-thinking organisation dedicated to enhancing community services.
- Benefits: Competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to equal opportunities.
- Why this job: Make a real difference by improving services and supporting your community.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 19.3 - 19.3 £ per hour.
- Complaints Service Improvement Officer
- Greenwich
- Contract
- PAYE: £19.30 per hour
The role
- Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs).
- Lead and initiate the Directorate's service improvement work and identifying improvements in service.
- Run or support the Community Services Directorate with project work and administrative tasks.
- Responsible for the analysis, allocation, administration and collation of all representations in the form of complaints, correspondence, MP and Member enquiries including Ombudsman enquiries, on behalf of the Directorate and Departmental Management Team (DMT).
- Responsible for producing the departmental procedures and working to corporate procedures.
- Have the responsibility on behalf of the Directorate and DMT; for response and collation, analysing, administering and distribution of records all FOIs, EIR and Data Protection requests according to legislative procedures and corporate guidelines.
- Identify and implement service improvements; researching best practice and make recommendations to managers and DMT to change processes and procedures.
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
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Complaint Service Improvement Officer in Greenwich employer: 4Recruitment Services Ltd
4Recruitment Services Ltd is an exceptional employer that values educational leadership and innovation, offering a supportive work culture that fosters collaboration and professional growth. With a focus on school improvement in the vibrant Oxford area, employees benefit from hybrid working arrangements, competitive salaries, and opportunities for permanent placement, making it an ideal environment for those passionate about enhancing educational outcomes.
We think you need these skills to ace Complaint Service Improvement Officer in Greenwich
Customer Complaint Handling
Statutory Enquiries Management
Freedom of Information (FOI) Knowledge
Environmental Information Requests (EIR) Knowledge
Data Protection Requests (DPRs) Knowledge
Service Improvement Initiatives
Project Support
