Housing Front Door officer X3
Location: Braintree Essex | 6-month temporary contract | Full Time
Rate: £25-£28 per hour umbrella, depending on experience
Working: 4 days office-based, 1 day remote
Closing Date: 16th October 2026
Key duties include:
- Handling telephone, email and reception enquiries.
- Completing initial housing triage and screening.
- Identifying and escalating urgent or complex cases.
- Supporting homelessness prevention and Temporary Accommodation processes.
- Maintaining accurate case records and processing documentation.
- Working with Housing Options, Social Care and external partners.
- Providing a calm, empathetic and professional service to residents in crisis.
ESSENTIAL REQUIREMENTS
- Strong telephone handling and customer service skills.
- Excellent written and verbal communication skills.
- Ability to handle challenging conversations professionally and empathetically.
- Strong organisational skills and attention to detail.
- Accurate record-keeping and note-taking skills.
- Ability to assess information quickly and make sound initial judgements.
- Experience managing digital records, scanning and indexing documents.
- Ability to work effectively in a fast-paced, high-pressure environment.
Desirable experience in housing, homelessness, local authority or customer service environments.
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
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Housing Front Door officer in Essex employer: 4Recruitment Services Ltd
4Recruitment Services Ltd is an excellent employer for those seeking a flexible part-time role in finance, offering a supportive and friendly team environment. With the opportunity to work from home after training, employees can enjoy a balanced work-life dynamic while contributing to meaningful projects within the public sector. The company prioritises employee growth and development, making it an attractive choice for individuals looking to advance their careers in a dynamic and rewarding setting.
