At a Glance
- Tasks: Lead the management of complaints and ensure compliance with data protection regulations.
- Company: Join a forward-thinking organisation dedicated to service quality and improvement.
- Benefits: Competitive daily rate, 28 days annual leave, and hybrid working model.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in children's education while developing your leadership skills.
- Qualifications: Experience in complaints management and knowledge of data protection laws.
The predicted salary is between 60000 - 70000 £ per year.
The postholder will ensure compliance with all relevant legislation, statutory guidance, data protection requirements, and organisational standards, while maintaining high levels of service quality and meeting prescribed timescales. Acting as the operational lead for the Complaints & Information Team, the role will drive a culture of accountability, transparency, and continuous improvement.
- Complaints Management: Lead the effective management of Children Act and corporate complaints across the Children & Education Directorate, ensuring compliance with statutory requirements, best practice standards, and Directorate procedures.
- Information Governance and Data Protection: Maintain strategic oversight of all Freedom of Information (FOI) requests and Subject Access Requests (SARs), ensuring timely, accurate, and legally compliant responses.
- Service Improvement and Quality Assurance: Analyse complaints, feedback, and information request data to identify trends, risks, and opportunities for improvement.
- Leadership and People Management: Lead, motivate, and develop the Complaints & Information Team, fostering a high-performance culture focused on continuous improvement.
We think you need these skills to ace Complaints And Information Manager
Compliance Management
Data Protection
Information Governance
Complaints Management
Statutory Requirements Knowledge
Service Improvement
Quality Assurance
