At a Glance
- Tasks: Provide top-notch customer service and support in a fast-paced helpdesk environment.
- Company: Join a dynamic team at a leading Facilities Management company.
- Benefits: Earn £14.80 per hour, paid weekly, with ongoing contract stability.
- Other info: Flexible hours, great team culture, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers and resolving issues every day.
- Qualifications: Basic DBS required; strong communication and problem-solving skills needed.
The predicted salary is between 14.8 - 14.8 £ per hour.
Location: Wythenshawe (M22)
Hours: Monday to Friday 8am-5pm
Pay: £14.80ph paid weekly PAYE
Duration: Ongoing Contract – Long Term
Duties:
- Working within Technical Services Customer Operations Helpdesk, in a fast paced and challenging environment providing Facilities Management support and Customer service 24/7, 365 days per year.
- BASIC DBS Required
- Delivering excellent customer service through various channels of communication ensuring that business objectives are met in a professional and confident manner.
- Meeting specific individual objectives to achieve set Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) in line with contractual obligations.
- Liaise with customers, operational staff and management to resolve queries and issues in a timely manner to assist with the smooth running of the Helpdesk.
- Support, engage and interact with colleagues in a positive and engaging way making CG&D a great place to work.
- Be aware and adhere to our policies, procedures and working practices by undertaking relevant training to ensure a safe and compliant working environment.
- Adherence to a working schedule as defined by your Team Leader working flexibly in order to meet our customer requirements.
- Actively participates and has a can-do attitude in team meetings, always offering suggestions to resolve issues/problems.
- Dealing with all customer contacts in a professional manner, taking ownership to ensure effective and timely resolution and supporting complaint resolution where issues arise.
- Respond to all customer requests within specific contractual / procedural timescales in order to meet agreed KPI's and SLA's.
- Accurately record all jobs (raise, assign, progress and complete) within the Helpdesk system accordingly, ensuring that the jobs are subsequently delivered in the most efficient and effective way.
- Adhere to relevant policies, procedures, approval process and other working practices to maintain compliance for audit purposes.
- Appreciate and understand specific contract obligations in order to eliminate potential errors in administration.
Facilities Helpdesk in Manchester employer: 4Recruitment Services Careers
As a fully remote employer, we offer our BIM Technicians the flexibility to work from anywhere while being part of a dynamic team dedicated to innovative construction design projects. Our supportive work culture fosters collaboration and professional growth, with opportunities to enhance your skills in BIM technology and project management. Join us for a rewarding experience where your contributions directly impact the success of multi-disciplinary projects, all while enjoying competitive day rates and a commitment to maintaining high standards in digital information management.
Contact Details:
4Recruitment Services Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 4Recruitment Services Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 4Recruitment Services Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Helpdesk in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 4Recruitment Services Careers:Your cover letter is your chance to shine! Tell us why you want to work at 4Recruitment Services Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 4Recruitment Services Careers!
How to prepare for a job interview at 4Recruitment Services Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
