Complaints Investigator Charnwood Council Ongoing contract Hybrid - 2 days onsite, 3 days work from home LE11 2TX £18.96 per hour PAYE Key Responsibilities Collate and present customer feedback and insight to support improvements to service processes across the organisation. Act as the first point of contact for the Corporate Complaints Policy. Administer the Corporate Complaints Policy, ensuring complaints receive timely and quality responses. Investigate complaints and provide clear, evidence-based responses, including Stage 2 local authority complaints. Provide advice and guidance to services on the Council’s insurance arrangements, where required. Assist with relevant aspects of the Council’s risk management framework. Ensure services are delivered effectively, appropriately, fairly and without discrimination. Essential Experience Knowledge Knowledge of the Housing Ombudsman and Local Government and Social Care Ombudsman. Proven experience of investigating complaints. Experience of responding to Stage 2 local authority complaints. Strong written and verbal communication skills, with the ability to produce clear and well-r...
Complaints Investigator employer: 4Recruitment Services Careers
As a fully remote employer, we offer our BIM Technicians the flexibility to work from anywhere while being part of a dynamic team dedicated to innovative construction design projects. Our supportive work culture fosters collaboration and professional growth, with opportunities to enhance your skills in BIM technology and project management. Join us for a rewarding experience where your contributions directly impact the success of multi-disciplinary projects, all while enjoying competitive day rates and a commitment to maintaining high standards in digital information management.
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4Recruitment Services Careers Recruitment Team
