4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist.
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
The ASB tenancy Specialist will is responsible:
- for reviewing all new ASB reports to client and completing action plans and interviews with customers on high level ASB cases.
- Acting as gatekeepers for the regional Tenancy Specialist teams the Tenancy Specialist Triage Officer will ensure the correct categorisation of ASB cases and will prioritise these according to the risk.
- For proving expert advice to the contact centre on more complex cases, identify and correct errors and gather crucial information from complainants in addition to providing a responsive support service to regional teams.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Providing contact centre colleagues with advice on how to correctly log and categorise ASB cases, considering thresholds for investigation, risk to the customer and the obligation of client and other relevant agencies
- Triaging cases to identify and correct errors including potential data protection breaches and mis categorisation of ASB
- Providing instant feedback to Contact Centre Agents (CCA) if they have raised a case incorrectly on CRM and explaining what needs amending
- Making contact with complainants and stakeholders to establish further detail on cases where information is missing. Enabling regional teams to start an appropriate and proportionate investigation promptly and within published SLAs
- Completing interviews with complainants over the telephone within published SLAs and agreeing robust and appropriate action plans to address the ASB reported
- Providing advice to Neighbourhood Response Officers on ASB related general enquiries, such as what evidence is required to start an investigation and how to manage the customer's expectations. xgikmsk Creating new ASB cases for NROs when the threshold for investigation has been met
- Completing dynamic risk assessments of each case, safeguarding vulnerable customers and liaising with internal and external agencies such as the police, local authorities or support services
- Identifying high risk victims of domestic abuse, completing a domestic abuse, stalking, harassment and honour based violence assessment and ordering personal security equipment for next day delivery
- Providing targeted and responsive support to regional teams to assist with effective case management. This may include following up on customer contact to ensure SLAs are met and ensuring correct use of the system to ensure accurate reporting on performance and prevention of data protection breaches
ESSENTIAL REQUIREMENTS INCLUDE:
- Essential your CV confirms experience in Anti social Behaviour (ASB)
- Experience of investigating ASB and achievin...
ASB Tenancy Specialist employer: 4Recruitment Services Careers
As a fully remote employer, we offer our BIM Technicians the flexibility to work from anywhere while being part of a dynamic team dedicated to innovative construction design projects. Our supportive work culture fosters collaboration and professional growth, with opportunities to enhance your skills in BIM technology and project management. Join us for a rewarding experience where your contributions directly impact the success of multi-disciplinary projects, all while enjoying competitive day rates and a commitment to maintaining high standards in digital information management.
Contact Details:
4Recruitment Services Careers Recruitment Team
