Senior Support Consultant in London

As a Support Consultant, you serve as the primary contact for our clients, maintaining professionalism under pressure and providing effective solutions to their inquiries.

Who is 4PS? 4PS is a people‑centred tech company with a mission to make the construction industry better, fairer, and more sustainable. We build powerful ERP solutions on Microsoft Dynamics 365 Business Central — but what truly drives us is the talented people behind them. We’re a team of 400+ colleagues across Europe who value collaboration, continuous learning, and creating an environment where everyone can thrive. We know great ideas come from diverse perspectives, and we’re committed to supporting diversity in tech and construction by offering flexibility, clear career paths, and a culture built on respect and inclusion. Alongside delivering innovative solutions to more than 450 customers worldwide, we invest in the wellbeing and growth of our people — with supportive leadership, development programmes, and a workplace where your voice genuinely matters. As part of the Hilti Group, we’re shaping the future of construction together.

Your tasks will include:

• Customer Facing Support, providing problem solving, training, and support services.
• Structured preparation, handover and follow‑up of requests that go to 3rd level support.
• Continuous exchange with consultants, product management and development on recurring requests and optimization ideas.
• Building trusting customer relationships and proactively communicating about ongoing enquiries.
• Assist with User Acceptance Testing Support for key users as part of the build up to go‑live.
• Post go‑live Hypercare Support providing hand holding support for end users.

What we expect from you:

• At least 5 years of professional experience with Business Central in a similar role.
• Experience with ERP or other software packages.
• Customer‑oriented and analytical mindset.
• Strong written and verbal communication skills.
• Enthusiastic and driven, eager to help solve problems and learn.
• Team Player with a “can‑do” attitude willing to take on new challenges.
• Knowledge of the construction industry is a prerequisite.
• Degree in Business or IT related disciple is desirable.

What do we offer?

• Salary from £40-50k on a yearly base, with up to 25 days’ holiday.
• Great training and development programs from 4PS Academy.
• Flexible work hours and the opportunity to work from home.
• Modern office and all the facilities you need in order to perform.
• A chance to work in a professional, ambitious and friendly team.
• An open and informal working culture.
• Great Place to Work Certified! Recognised by our own colleagues.
• Clear career paths for making big careers steps within 4PS.
• International opportunities within the different 4PS entities.
• In addition to working hard, having fun is very important to us. We do so by organising regular social events and by creating a relaxed working environment.

Apply now! Do you recognise yourself in the above description and see yourself working at 4PS as a Support Consultant? Then send your motivation and CV via the button below, and we will get in touch with you shortly! We value diversity in all its forms. If you’re excited about the role but don’t meet every criterion, please still apply—we’re looking for potential as much as experience. We’re committed to building an inclusive workplace where everyone can thrive.

Do you have questions? Melana is happy to help!