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- Tasks: Support luxury brands by analysing processes and improving customer experiences.
- Company: Join a leading player in the luxury industry, known for its innovative approach.
- Benefits: Enjoy flexible working options and exclusive perks tailored for our team.
- Why this job: Be part of a dynamic team that values creativity and collaboration in luxury retail.
- Qualifications: 2-4 years experience in business analysis or CRM processes, preferably in luxury.
- Other info: No coding required; just bring your passion for luxury and people skills!
The predicted salary is between 43200 - 72000 £ per year.
We're looking for a functional business consultant or CRM Process Specialist with luxury industry experience, someone who understands how luxury brands operate, can navigate complex people and process dynamics, and has strong business acumen, especially around tools like CRM and ERP systems (even as a user, not necessarily as a tech expert).
Key Attributes & Skills:
Luxury Brand Experience
Deep understanding of the high-touch, customer-centric nature of luxury retail or services.
Familiarity with luxury-specific operational challenges (e.g., personalization, clienteling, boutique-level service standards).
Business Acumen
Strong understanding of core business functions: sales, supply chain, customer service, retail operations.
Able to map business needs to operational processes and tools.
Comfortable analyzing performance, improving workflows, and aligning operations with brand strategy.
Functional Consultant Mindset
Doesn?t need to code or configure software, but understands how CRM or ERP systems are used day-to-day.
Can gather requirements from users, understand pain points, and communicate effectively with technical teams.
Likely experience with systems like Salesforce, Oracle, SAP, Microsoft Dynamics, or luxury-specific platforms (e.g., Cegid, Tulip, etc.).
People & Process Insight
Skilled at understanding how people work across departments (sales, marketing, customer service).
Able to bridge silos and support change management.
Strong interpersonal skills; trusted advisor or ?translator? between business users and tech/implementation teams.
Level of experience: 2-4 years
Functional Business Analyst/CRM Process Specialist (IT) employer: 4Mation Partners
Contact Detail:
4Mation Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Business Analyst/CRM Process Specialist (IT)
✨Tip Number 1
Familiarise yourself with the luxury industry by researching current trends and challenges. Understanding the unique operational dynamics of luxury brands will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the luxury sector, especially those who work with CRM and ERP systems. Attend industry events or join relevant online forums to connect with potential colleagues and learn from their experiences.
✨Tip Number 3
Brush up on your understanding of CRM and ERP tools commonly used in the luxury market, such as Salesforce or SAP. Even if you're not a tech expert, being able to discuss these systems confidently can set you apart.
✨Tip Number 4
Prepare to showcase your interpersonal skills by thinking of examples where you've successfully bridged gaps between teams. Highlighting your ability to communicate effectively with both business users and technical teams will be crucial.
We think you need these skills to ace Functional Business Analyst/CRM Process Specialist (IT)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the luxury industry and your familiarity with CRM and ERP systems. Use specific examples that demonstrate your understanding of high-touch customer service and operational challenges in luxury retail.
Craft a Compelling Cover Letter: In your cover letter, emphasise your business acumen and how it aligns with the role. Discuss your ability to bridge gaps between technical teams and business users, showcasing your interpersonal skills and experience in change management.
Showcase Relevant Experience: When detailing your work history, focus on roles where you’ve successfully mapped business needs to operational processes. Mention any specific tools or platforms you've used, such as Salesforce or SAP, to demonstrate your hands-on experience.
Highlight Soft Skills: Luxury brands value strong interpersonal skills. Be sure to mention your ability to communicate effectively across departments and your experience as a trusted advisor. This will help illustrate your capability to navigate complex people and process dynamics.
How to prepare for a job interview at 4Mation Partners
✨Showcase Your Luxury Brand Experience
Make sure to highlight any previous experience you have in the luxury sector. Discuss specific examples of how you've navigated the unique challenges of luxury brands, such as personalisation and high-touch customer service.
✨Demonstrate Your Business Acumen
Be prepared to discuss your understanding of core business functions like sales and supply chain. Use examples to illustrate how you've mapped business needs to operational processes and tools in past roles.
✨Communicate Your Functional Consultant Mindset
While you don't need to be a tech expert, show that you understand how CRM and ERP systems are used in practice. Talk about your experience gathering requirements and addressing user pain points, and how you effectively communicated these to technical teams.
✨Highlight Your People & Process Insight
Emphasise your ability to work across departments and bridge silos. Share examples of how you've supported change management and built strong relationships with stakeholders, showcasing your interpersonal skills.
