At a Glance
- Tasks: Lead a team to deliver exceptional client experiences and exceed performance targets.
- Company: Join 4Marketing, a passionate team in Portsmouth focused on meaningful connections.
- Benefits: Enjoy flexitime, regular incentives, subsidised gym membership, and free lunch Fridays.
- Other info: Embrace a culture of collaboration and innovation with excellent growth opportunities.
- Why this job: Make a tangible impact while developing your skills in a dynamic environment.
- Qualifications: Experience in team management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you a strong communicator with a proven track record in meeting performance targets? Do you excel at managing teams and delivering high-quality client experiences? If so, 4Marketing is looking for a Team Manager to join their team.
In this role, you will lead your team to deliver outstanding client outcomes while meeting and exceeding renewal and KPI targets. Your focus will be on ensuring campaigns run smoothly, maintaining excellent client relationships, and fostering a collaborative team environment. You will also take ownership of team development, ensuring high standards in training, coaching, and personal progression. This role requires a proactive approach to problem-solving and an ability to drive positive results for both clients and the business.
Key Responsibilities
- Build and manage a renewal pipeline, ensuring consistent client contact.
- Take ownership of team KPIs and renewal targets.
- Motivate and support team members through regular communication and feedback.
- Deliver tailored training and coaching sessions to support personal development.
- Build strong client partnerships, ensuring regular and effective communication.
- Adhere to and enforce company policies and procedures.
- Monitor and maintain high standards across all processes.
- Resolve and minimise escalations, both internally and with clients.
- Shape campaigns to exceed performance expectations.
- Monitor campaign progress and implement solutions for improvement where needed.
The Company
At 4Marketing, we're more than just a telemarketing agency—we're a passionate team dedicated to creating meaningful connections and driving success for our clients. Based in the heart of Portsmouth, our tight-knit group thrives on collaboration, innovation, and delivering exceptional results. We believe in nurturing talent through regular training, monthly incentives, and opportunities for growth, ensuring our team members are always at the forefront of the industry. If you're enthusiastic, driven, and ready to make a tangible impact, you'll find a welcoming and dynamic environment with us. Join 4Marketing and be part of a company that values its people as its greatest asset.
The Person We’re Looking For
- Has experience managing teams and achieving performance targets.
- Thrives in a fast-paced, client-focused environment.
- Demonstrates strong communication and interpersonal skills.
- Shows initiative, motivation, and a positive, solution-driven attitude.
- Is committed to their personal development and progression.
Perks & Benefits
- Flexitime.
- Regular Incentives & Rewards.
- Subsidised Gym Membership.
- Free Lunch Friday.
- Dress Down.
- Pool Table.
Team Manager: Client Success & Renewals in Portsmouth employer: 4Marketing
At 4Marketing, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the vibrant city of Portsmouth. Our commitment to employee growth is evident through tailored training programmes, regular incentives, and a supportive environment that values personal development. Join us to be part of a passionate team where your contributions are recognised and rewarded, making a meaningful impact on both clients and your career.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager: Client Success & Renewals in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Manager role. You never know who might have the inside scoop on openings at 4Marketing or similar companies.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and client success. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Showcase your achievements! When discussing your past roles, highlight specific examples where you met or exceeded performance targets. This will demonstrate your capability to drive results, which is key for the Team Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our dynamic team at 4Marketing. We can’t wait to see what you bring to the table!
We think you need these skills to ace Team Manager: Client Success & Renewals in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to connect with clients and team members.
Highlight Your Team Management Experience:We want to see your experience in managing teams shine through. Share specific examples of how you've motivated your team, met performance targets, and delivered high-quality client experiences in your previous roles.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the listing, like 'KPI targets' and 'client partnerships', to show that you understand what we’re looking for and how you fit into our vision.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 4Marketing
✨Know Your Numbers
Before the interview, brush up on your past performance metrics. Be ready to discuss how you've met or exceeded KPIs in previous roles. This shows you understand the importance of targets and can deliver results.
✨Showcase Your Team Management Skills
Prepare examples of how you've motivated and developed your team members. Think about specific training sessions or coaching moments that led to improved performance. This will highlight your leadership style and commitment to team success.
✨Client-Centric Mindset
Be ready to talk about how you've built strong client relationships in the past. Share stories that demonstrate your proactive approach to problem-solving and how you've ensured client satisfaction. This is crucial for a role focused on client success.
✨Cultural Fit Matters
Research 4Marketing's values and culture. During the interview, express how your personal values align with theirs. Show enthusiasm for their collaborative environment and be prepared to discuss how you can contribute to their team spirit.
