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- Tasks: Lead a dynamic team to enhance technical support and ensure top-notch customer service.
- Company: A leading software and systems service provider in the UK.
- Benefits: Competitive salary, bonus, and comprehensive benefits package.
- Why this job: Drive continuous improvement and make a real impact in a thriving tech environment.
- Qualifications: Extensive leadership experience in technical support and proficiency in JIRA.
- Other info: Hybrid work model with opportunities for professional growth.
The predicted salary is between 75000 - 87000 £ per year.
A leading software and systems service provider in the United Kingdom is seeking a Head of Technical Support to lead and enhance their technical support function. This role involves managing a large team, ensuring excellent customer service, and driving continuous improvement.
The ideal candidate will have extensive leadership experience in a technical support environment and proficiency in JIRA.
The salary range for this position is £75,000 to £87,000 per year, plus benefits, including a bonus.
Head of Technical Support - Hybrid Leadership & Growth employer: 4M Recruitment
Contact Detail:
4M Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Support - Hybrid Leadership & Growth
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in technical support. This will help you tailor your answers and show them you’re genuinely interested in the role.
✨Tip Number 3
Practice common interview questions, especially those related to leadership and team management. We all know that confidence is key, so rehearse your responses until they feel natural and authentic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Head of Technical Support - Hybrid Leadership & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Head of Technical Support role. Highlight your leadership experience and any relevant technical support achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, focusing on your experience with team management and customer service excellence.
Showcase Your JIRA Proficiency: Since proficiency in JIRA is a must-have, don’t forget to mention your experience with it. Whether it's managing tickets or improving workflows, let us know how you've used JIRA to enhance technical support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at 4M Recruitment
✨Know Your Stuff
Make sure you brush up on your technical support knowledge, especially around JIRA. Be ready to discuss how you've used it in past roles and how it can enhance team efficiency.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a technical support environment. Highlight specific challenges you've faced and how you drove continuous improvement within your team.
✨Customer Service is Key
Be ready to talk about your approach to customer service. Share instances where you've gone above and beyond to ensure customer satisfaction, as this role heavily focuses on excellent service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current technical support strategies and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
