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- Tasks: Lead and grow the technical support team, ensuring top-notch customer service.
- Company: Expanding software and systems service provider with a focus on innovation.
- Benefits: Competitive salary, bonus, flexible working, and career development opportunities.
- Why this job: Make a real impact by leading a dynamic team in a fast-paced environment.
- Qualifications: Extensive leadership experience in technical support and knowledge of JIRA.
- Other info: Office-based 2-3 days a week with remote work flexibility.
The predicted salary is between 75000 - 87000 £ per year.
We are currently recruiting for a Head of Technical Support for an expanding software and systems service provider. The main purpose of the role will be to lead and grow the technical support function ensuring excellent customer service and technical assistance. You will lead support operations and manage a large team ensuring the delivery of both software and electro-mechanical support functions. You will encourage continuous improvement and develop processes and tools in the team. As well as operational management you will also develop and improve your team as well as produce reporting and insights on performance.
Candidates will have experience and skills in the following:
- Extensive leadership / management experience in a technical support environment
- Knowledge of support tools and best practice including proficiency in the use of JIRA
- Worked in a fast paced environment
- Past technical experience
- Worked in a service based environment
- Past experience in the Distribution, Logistics or Warehouse Management sector would be highly desirable
The role will be office based 2-3 days per week and 2-3 days from home. The package on offer is £75,000 – £87,000 per year plus benefits including bonus. Please apply today for immediate consideration and further information.
Head of Technical Support employer: 4M Recruitment
Contact Detail:
4M Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech support field and let them know you're on the hunt for a Head of Technical Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your leadership skills and be ready to discuss how you've improved processes in past roles. We want to hear about your experience with tools like JIRA and how you've managed teams in fast-paced environments.
✨Tip Number 3
Showcase your technical chops! Be prepared to talk about your past technical experience and how it relates to the role. Highlight any experience in service-based environments, especially in Distribution, Logistics, or Warehouse Management – it could give you an edge!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Technical Support role. Highlight your leadership experience and any relevant technical support skills. We want to see how your background aligns with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved processes or led successful projects in previous roles. This helps us see the impact you've made.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience makes you the perfect fit. We love seeing genuine enthusiasm for the position!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at 4M Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around support tools like JIRA. Be ready to discuss how you've used these tools in past roles and how they can improve team efficiency.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a technical support environment. Highlight any specific challenges you faced and how you motivated your team to overcome them.
✨Understand the Company Culture
Research the company’s values and culture. Be ready to explain how your leadership style aligns with their mission and how you can contribute to a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you improved processes or handled difficult customer interactions, and be ready to share those stories.
