Head of Gym & Spa in Uxbridge

Head of Gym & Spa (Maternity Cover)
Location: London

Salary: £58,000 + performance bonus

We are seeking an experienced Head of Gym & Spa to lead the operational delivery of a premium fitness and wellness offering in London. This is a maternity cover position, ideal for a strong operational leader with a passion for service excellence, people development, and high standards.

You will be responsible for ensuring exceptional day‐to‐day performance across gym and spa operations, driving consistency, quality, and commercial results while delivering an outstanding member and client experience.

Key Responsibilities

Lead and manage gym and spa operations with a strong focus on operational excellence

Set, maintain, and continuously improve service standards across all sites

Develop, coach, and inspire management and frontline teams to perform at their best

Ensure exceptional service delivery aligned with brand, contractual, and client expectations

Oversee compliance with SLAs , health & safety, and operational policies

Act as a key point of contact for client management , building trusted and professional relationships

Monitor performance through KPIs, audits, and reporting, implementing improvements where required

Manage budgets, labour, and resources effectively to meet operational and commercial targets

About You

Proven experience in a senior operational role within gym, spa, or health club environments

Essential: Extensive Multi‐site management experience in residential or corporate health clubs

Demonstrable exposure to SLAs and client‐facing contract management

Strong leadership skills with a track record of team development and engagement

High attention to detail with a passion for standards, quality, and consistency

Confident, professional communicator able to work with internal and external stakeholders

Organised, resilient, and solutions‐focused in a fast‐paced environment

What\’s on Offer

Salary of £58,000 per annum

Performance‐related bonus

Opportunity to lead a high‐profile gym and spa operation in London

Supportive, professional working environment within a premium brand

If you are a results‐driven operational leader with a passion for fitness, wellness, and people, we\’d love to hear from you.

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