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- Tasks: Lead a luxury health club, ensuring top-notch customer service and operational excellence.
- Company: Join Educated Body, a fast-growing health and fitness company in Central London.
- Benefits: Enjoy career progression, holiday pay, your birthday off, and a vibrant social calendar.
- Why this job: Be part of a dynamic team, making a real impact in a stunning work environment.
- Qualifications: Fitness qualification, 2 years experience, and strong communication skills required.
- Other info: Flexible hours with opportunities for personal training income and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We focus on career development and promotion. Our people are at the core of everything we do. If you are looking for a career and not just a job, you are in the right place!
Benefits
- Career progression and learning opportunities
- A stunning work environment
- Holiday, pension and your birthday off!
- Contracted hours with the opportunity to increase your earnings by personal training
- A great social calendar, we love to get together as a team and have fun boosting our friendly and supportive environment
About Us
Educated Body is a health and fitness company that operates in a niche sector, luxury residential and corporate developments. We work on some of the highest profile property projects in the UK, our job is to run luxury health clubs and spas. This means delivering the highest levels of customer service inside these beautiful leisure facilities that host:
- A Gym with unrivalled top of the range equipment
- A stunning Swimming Pool with a Sauna/Spa
- An extensive Group Exercise programme
- Personal Training
- Beauty Therapy rooms
- Areas for relaxation and wider wellbeing services
We do not just manage sites; we consult on their development and design, and we supply specialist equipment too. We are a flexible, agile, and fast-growing company where our good people will get promoted. We are opening lots of new sites and we need managers. We will train you and support you to grow with us. You will get the chance to learn on the job and work with our senior management team.
Your role
We are looking for an experienced Club Manager to operate one of our most prestigious sites in London. The club features state of the art gym, swimming pool and health suite. As the Club Manager, you will be responsible for the delivery of the highest levels of customer service to all members.
The role of the Club Manager is to lead the wider leisure team in delivering a 5* experience for the residents, guests and external contractors at the development. This is a varied task involving a blend of operational, fitness and customer service duties in which previous health club management and operational experience will be essential. A strong background in sales and relationship building along with being a 'doer' will also be fundamental to success, you must be prepared and happy to work alone and get things done.
You will take responsibility for all operational aspects of the Club including quality, development, customer service including organizing external practitioners, treatments and personal training, maintenance & Health, and Safety. You will also be responsible for the service level performance of the club ensuring that finance and control procedures are implemented.
Being the first point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails. Our customers are typically high net worth individuals, within the estate you also work with their management team and your colleagues within the leisure team, lots of relationships to balance and the need to ensure you're always at your best and exceeding expectations!
Key Responsibilities
- Building and maintaining good relationships with clients and suppliers
- Sourcing new business opportunities by targeting new markets or new demographics
- Improving the quality of customer service and customer satisfaction
- Preparing and reviewing standard procedural documents for daily operations and ensuring all Health and Safety procedures are being met
- Reviewing periodic reports and adjusting operations to better meet company goals
- Achieving growth and hitting sales targets
- Taking customers through fitness assessments, prescribe exercise programmes, instruct group exercise classes and pick up interest for personal training to instruct when off shift
This position is on a Full time basis, and you will have the opportunity to drive personal training earning additional income and must be able to work a range of shift patterns.
Qualifications and Experience
- A fitness qualification (minimum level 2)
- Two years fitness industry experience and ideally in a 5-star or luxury environment
- Swimming pool or pool plant operations experience
- Good written and verbal communication skills
- The ability to use Microsoft Word and Excel to a good standard
- RLSS Emergency Responder qualified or willing to undertake
Most importantly, you will need all the traits that make you destined for greatness! We want managers that lead and inspire their team, go above and beyond delivering 5* service and standards whilst holding strong relationships with all key stakeholders.
If this sounds of interest, please apply today!
Club Manager - Central London employer: 4Leisure Recruitment
Contact Detail:
4Leisure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Manager - Central London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness industry. Attend events, join local fitness groups, or even hit up social media platforms to find potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for fitness and customer service shine through. Be genuine, enthusiastic, and ready to share your ideas on how to elevate the club experience.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Educated Body is all about career development and teamwork, so think of examples from your past that highlight your leadership skills and ability to work well with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of our exciting journey in the health and fitness sector.
We think you need these skills to ace Club Manager - Central London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to manage a luxury health club and provide top-notch service.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in the fitness industry. Focus on your previous roles, especially those in luxury environments, and showcase how you've delivered exceptional customer service.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements. Remember, we appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at 4Leisure Recruitment
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Educated Body’s mission and values. Familiarise yourself with their luxury health clubs and the services they offer. This will show that you’re genuinely interested and ready to contribute to their high standards.
✨Showcase Your Leadership Skills
As a Club Manager, you’ll need to lead a team effectively. Prepare examples from your past experiences where you’ve successfully managed a team or improved customer service. Highlight your ability to inspire and motivate others, as this is key to delivering that 5* experience.
✨Demonstrate Your Sales Acumen
Since the role involves sourcing new business opportunities, be ready to discuss your sales strategies. Think of specific instances where you’ve hit targets or built strong client relationships. This will illustrate your capability to drive growth and enhance customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the club’s operations or future projects. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
