At a Glance
- Tasks: Lead a busy leisure centre and ensure exceptional customer service and operational excellence.
- Company: Dynamic leisure facility in West London with a focus on community engagement.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Join a passionate team dedicated to delivering outstanding customer experiences.
- Why this job: Perfect for ambitious leaders wanting to drive change in the leisure industry.
- Qualifications: Management experience in leisure, hospitality, or fitness; strong leadership skills required.
The predicted salary is between 55000 - 55000 € per year.
We are currently recruiting for an experienced General Manager to lead a busy leisure facility in West London. This is an exciting opportunity for a driven and commercially minded individual with a strong background in leisure, fitness, hospitality, or multi-site operations.
The successful candidate will take full responsibility for the day-to-day operation of the centre, ensuring exceptional customer service, strong financial performance, and high operational standards across all departments.
Key Responsibilities:- Lead and develop a high-performing management team and wider staff team
- Drive commercial performance, profitability, and customer satisfaction
- Oversee all operational aspects of the centre, ensuring smooth day-to-day delivery
- Manage budgets, financial planning, and performance reporting
- Ensure full compliance with health & safety legislation and operational procedures
- Develop staffing, recruitment, training, and succession planning strategies
- Build strong relationships with customers, stakeholders, and the local community
- Maintain high standards of service delivery across all areas of the business
- Support continuous improvement initiatives and drive positive change within the operation
- Significant management experience within the leisure, hospitality, or fitness sector
- Strong leadership and people management skills
- Commercially aware with experience managing budgets and KPIs
- Excellent communication and stakeholder management abilities
- Strong understanding of health & safety compliance and operational best practice
- A proactive, solutions-focused mindset with a hands-on management approach
- Passionate about delivering excellent customer experiences and leading successful teams
- First Aid at Work
- Pool Plant Operator
- Health & Safety qualification
This is a fantastic opportunity for an ambitious manager looking to take ownership of a well-established leisure operation and make a real impact. For a confidential conversation and further information, please apply today.
General Manager - West London in Feltham employer: 4Leisure Recruitment
Join our dynamic team as a General Manager in West London, where we prioritise employee growth and development within a vibrant work culture. We offer competitive salaries, comprehensive training, and the chance to lead a passionate team dedicated to delivering exceptional customer experiences in a thriving leisure environment. With a focus on continuous improvement and community engagement, this role provides a unique opportunity to make a meaningful impact while enjoying the benefits of working in one of London's most exciting areas.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - West London in Feltham
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality sectors. Attend local events or join online groups where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Think about how your experience aligns with their needs, especially in areas like customer service and operational excellence. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams to success in previous roles. Highlight your ability to drive performance and improve customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace General Manager - West London in Feltham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the General Manager role. Highlight your management experience in leisure, hospitality, or fitness, and don’t forget to showcase your leadership abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our needs. Be specific about your achievements and how they relate to driving commercial performance.
Showcase Your People Skills:As a General Manager, you'll be leading a team, so make sure to highlight your people management skills in your application. Share examples of how you've developed teams and built strong relationships with customers and stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 4Leisure Recruitment
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of budgets and KPIs. Brush up on financial metrics relevant to leisure centres, and be ready to discuss how you've driven profitability in past roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you developed a team or improved performance. Be ready to explain your approach to managing people and how you foster a high-performing culture.
✨Understand Health & Safety Compliance
Familiarise yourself with health and safety regulations specific to leisure facilities. Be prepared to discuss how you've ensured compliance in previous positions and how you would maintain these standards in the new role.
✨Engage with Customer Experience
Since customer satisfaction is key, think of ways you've enhanced customer experiences in the past. Be ready to share strategies you've implemented to improve service delivery and build strong relationships with customers and the community.
