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- Tasks: Supervise leisure facilities, ensuring safety and excellent customer service.
- Company: Join 4Leisure Recruitment, a dynamic team in the leisure industry.
- Benefits: Enjoy flexible hours and competitive pay at £16.50 per hour.
- Why this job: Perfect for those passionate about leisure and customer service in a supportive environment.
- Qualifications: Must have First Aid and Pool Plant Operator certifications; supervisory experience preferred.
- Other info: This is a zero-hour contract, offering flexibility to fit your lifestyle.
4Leisure Recruitment is currently recruiting Duty Managers to work across leisure sites in West London on a zero-hour contract. This is an exciting opportunity for experienced leisure professionals looking for flexible work and the chance to be part of a dynamic, supportive team. We are looking for proactive and qualified individuals with a strong background in leisure operations, particularly in wet-side environments. If you're passionate about delivering outstanding customer service and thrive in a health & safety-focused role, we want to hear from you.
Key Responsibilities:
- Open and close the facility, acting as the first point of contact during your shift
- Supervise and coordinate regular maintenance and cleaning of the site
- Oversee daily, weekly, and monthly pool plant operations, tasks, and checks
- Respond to health & safety incidents, accidents, and safeguarding concerns, ensuring all are reported through the management system
- Perform pool hygiene and safety checks to maintain high standards
- Deliver first-class customer service to all facility users
- Handle customer queries and complaints professionally and efficiently
Experience and Qualifications Required:
- First Aid at Work (essential)
- Pool Plant Operator (essential)
- National Pool Lifeguard Qualification (NPLQ) preferred, or willingness to obtain
- Experience managing leisure operations, ideally in a wet-side facility
- Proven supervisory experience in a leisure environment
- Strong communication skills with the ability to lead, influence, and motivate a team
- Solid understanding of Health & Safety in operational settings, with the ability to implement procedures effectively
If you're looking for a flexible, well-paid opportunity and meet the criteria above, we'd love to hear from you! Apply now or contact for more information.
Contact Detail:
4Leisure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - West London
✨Tip Number 1
Familiarise yourself with the specific leisure operations and health & safety regulations relevant to wet-side environments. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Duty Managers in the leisure industry. They can provide valuable insights into the role and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully handled customer complaints or health & safety incidents. This will showcase your problem-solving skills and ability to maintain high standards in a busy environment.
✨Tip Number 4
Highlight any relevant certifications, such as First Aid at Work or Pool Plant Operator qualifications, during your conversations. If you’re willing to obtain the National Pool Lifeguard Qualification, mention this as it shows your eagerness to grow within the role.
We think you need these skills to ace Duty Manager - West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure operations, particularly in wet-side environments. Emphasise any supervisory roles and customer service achievements to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the leisure industry. Mention your qualifications, such as First Aid at Work and Pool Plant Operator certifications, and how they make you a suitable candidate.
Highlight Health & Safety Knowledge: Since the role focuses on health and safety, include specific examples of how you've implemented safety procedures in previous positions. This will demonstrate your understanding and commitment to maintaining high standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a supervisory role.
How to prepare for a job interview at 4Leisure Recruitment
✨Showcase Your Experience
Make sure to highlight your previous experience in leisure operations, especially in wet-side environments. Be prepared to discuss specific situations where you successfully managed a team or handled customer complaints.
✨Demonstrate Health & Safety Knowledge
Since this role focuses heavily on health and safety, be ready to talk about your understanding of relevant procedures. Share examples of how you've implemented safety measures in past roles, particularly in pool operations.
✨Emphasise Customer Service Skills
Customer service is key in this position. Prepare to discuss how you've delivered outstanding service in the past and how you would handle difficult situations with customers. Use real-life examples to illustrate your points.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how they measure success in the Duty Manager position.
