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For Companies At a Glance
- Tasks: Manage daily club operations and deliver exceptional customer service.
- Company: Join a vibrant fitness team in Woolwich, dedicated to health and wellness.
- Benefits: Earn £13.85 per hour plus £30 per personal training session with no rental fees.
- Why this job: Grow your career in leisure management or personal training while working with high-net-worth clients.
- Qualifications: Must have Level 2 Gym Instructor & Level 3 Personal Trainer certifications.
- Other info: Flexible hours with evening and weekend shifts; training provided for First Aid qualifications.
The predicted salary is between 27000 - 30000 £ per year.
We are seeking enthusiastic Duty Managers / Personal Trainers to become a key part of our team in Woolwich! If you are a Fitness Instructor or Personal Trainer that is passionate about service, please read on. This hybrid role combines operational management, fitness training, and front-of-house responsibilities, offering a unique opportunity to develop your career in two exciting directions: leisure management or building a thriving personal training client base.
Key Responsibilities:
- Oversee the daily operations of the Club, reporting directly to the Club & Spa Manager.
- Act as the first point of contact for all resident and guest inquiries within the Club.
- Deliver a seamless customer experience while managing fitness and operational duties.
- Drive personal training opportunities with access to a high-net-worth clientele.
What's on Offer?
- Hourly Rate: £13.85 per hour.
- Personal Training Rate: £30 per session (no rental fees).
- On Target Earnings (Full-Time): £27-30K+ with potential to exceed this through personal training sessions.
- Contract: 24 hours per week. Evening and weekends.
Skills and Experience Required:
- Proven experience in a similar role within the health and fitness industry, ideally in a 5* environment.
- Outstanding customer service, communication, and interpersonal skills.
- Exceptional multitasking abilities and attention to detail.
Qualifications:
- Level 2 Gym Instructor & Level 3 Personal Trainer certification (Group Exercise certification preferred).
- First Aid or RLSS Emergency Responder qualifications (training provided if needed).
- Health and safety experience within a leisure facility is highly desirable.
- A team player who is adaptable and organized.
Shift Pattern:
This role includes a mix of late shifts, with weekend rotations.
Duty Manager employer: 4Leisure Recruitment
Contact Detail:
4Leisure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of a 5* leisure facility. Understanding the standards and expectations in such an environment will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and what the hiring managers are really looking for, giving you an edge in your application.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since this role heavily focuses on delivering a seamless customer experience, having specific examples ready will showcase your skills effectively.
✨Tip Number 4
Highlight your adaptability and multitasking abilities in conversations. Given the hybrid nature of the role, being able to juggle various responsibilities is crucial, so be ready to share how you've successfully managed multiple tasks in the past.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the health and fitness industry, particularly any roles that involved customer service or operational management. Emphasise your qualifications, such as your Level 2 Gym Instructor and Level 3 Personal Trainer certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and customer service. Mention specific experiences that demonstrate your ability to manage operations and deliver excellent service, as well as your enthusiasm for personal training.
Highlight Key Skills: In your application, focus on skills that are crucial for the role, such as multitasking, communication, and attention to detail. Provide examples of how you've successfully used these skills in previous positions.
Show Your Personality: Since this role involves interacting with clients and guests, let your personality shine through in your application. Use a friendly and approachable tone to convey your enthusiasm for the position and your commitment to providing a seamless customer experience.
How to prepare for a job interview at 4Leisure Recruitment
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and customer service during the interview. Share personal stories or experiences that highlight your dedication to helping others achieve their fitness goals.
✨Demonstrate Multitasking Skills
Since the role involves managing various responsibilities, be prepared to discuss how you handle multiple tasks simultaneously. Provide examples from your previous roles where you successfully juggled operational duties and customer interactions.
✨Highlight Customer Service Experience
Outstanding customer service is key in this role. Be ready to talk about specific instances where you went above and beyond for a client or resolved a challenging situation, especially in a high-end environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential challenges you might face as a Duty Manager and how you would address them, particularly in a busy leisure facility.
