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- Tasks: Lead a luxury health club, ensuring top-notch customer service and operational excellence.
- Company: Join Educated Body, a fast-growing health and fitness company in Central London.
- Benefits: Enjoy career progression, holiday pay, your birthday off, and a vibrant social calendar.
- Why this job: Make a real impact in a stunning environment while developing your career in fitness management.
- Qualifications: Fitness qualification, 2 years experience, and strong communication skills required.
- Other info: Flexible hours with opportunities for personal training income and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We focus on career development and promotion. Our people are at the core of everything we do. If you are looking for a career and not just a job, you are in the right place!
Benefits
- Career progression and learning opportunities
- A stunning work environment
- Holiday, pension and your birthday off!
- Contracted hours with the opportunity to increase your earnings by personal training
- A great social calendar, we love to get together as a team and have fun boosting our friendly and supportive environment
About Us
Educated Body is a health and fitness company that operates in a niche sector, luxury residential and corporate developments. We work on some of the highest profile property projects in the UK, our job is to run luxury health clubs and spas. This means delivering the highest levels of customer service inside these beautiful leisure facilities that host:
- A Gym with unrivalled top of the range equipment
- A stunning Swimming Pool with a Sauna/ Spa
- An extensive Group Exercise programme
- Personal Training
- Beauty Therapy rooms
- Areas for relaxation and wider wellbeing services
We do not just manage sites; we consult on their development and design, and we supply specialist equipment too. We are a flexible, agile, and fast-growing company where our good people will get promoted. We are opening lots of new sites and we need managers. We will train you and support you to grow with us. You will get the chance to learn on the job and work with our senior management team.
Your role
We are looking for an experienced Club Manager to operate one of our most prestigious sites in London. The club features state of the art gym, swimming pool and health suite. As the Club Manager, you will be responsible for the delivery of the highest levels of customer service to all members. The role of the Club Manager is to lead the wider leisure team in delivering a 5* experience for the residents, guests and external contractors at the development. This is a varied task involving a blend of operational, fitness and customer service duties in which previous health club management and operational experience will be essential. A strong background in sales and relationship building along with being a ‘doer’ will also be fundamental to success, you must be prepared and happy to work alone and get things done.
You will take responsibility for all operational aspects of the Club including quality, development, customer service including organizing external practitioners, treatments and personal training, maintenance & Health, and Safety. You will also be responsible for the service level performance of the club ensuring that finance and control procedures are implemented. Being the first point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails. Our customers are typically high net worth individuals, within the estate you also work with their management team and your colleagues within the leisure team, lots of relationships to balance and the need to ensure you’re always at your best and exceeding expectations!
Key Responsibilities
- Building and maintaining good relationships with clients and suppliers
- Sourcing new business opportunities by targeting new markets or new demographics
- Improving the quality of customer service and customer satisfaction
- Preparing and reviewing standard procedural documents for daily operations and ensuring all Health and Safety procedures are being met
- Reviewing periodic reports and adjusting operations to better meet company goals
- Achieving growth and hitting sales targets
- Taking customers through fitness assessments, prescribe exercise programmes, instruct group exercise classes and pick up interest for personal training to instruct when off shift
This position is on a Full time position, and you will have the opportunity to drive personal training earning additional income and must be able to work a range of shift patterns.
Qualifications and Experience
- A fitness qualification (minimum level 2)
- Two years fitness industry experience and ideally in a 5-star or luxury environment
- Swimming pool or pool plant operations experience
- Good written and verbal communication skills
- The ability to use Microsoft Word and Excel to a good standard
- RLSS Emergency Responder qualified or willing to undertake
Most importantly, you will need all the traits that make you destined for greatness! We want managers that lead and inspire their team, go above and beyond delivering 5* service and standards whilst holding strong relationships with all key stakeholders. If this sounds of interest, please apply today!
Club Manager - Central London employer: 4Leisure Recruitment
Contact Detail:
4Leisure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Manager - Central London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness industry. Attend events, join local groups, or even hit up social media platforms to find potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for fitness and customer service shine through. Be yourself and share your experiences; it’s all about making that personal connection.
✨Tip Number 3
Research the company! Before any meeting, dive into Educated Body’s values, culture, and recent projects. This will not only help you tailor your conversation but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Follow up after your chats! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Club Manager role!
We think you need these skills to ace Club Manager - Central London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the fitness industry shine through! We want to see that you’re not just looking for a job, but a career where you can grow and make a difference.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in health club management and customer service. We love seeing how your background aligns with our values and the role of Club Manager!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Educated Body.
How to prepare for a job interview at 4Leisure Recruitment
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Educated Body’s mission and values. Familiarise yourself with their luxury health clubs and the services they offer. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Club Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to inspire and motivate others. Highlight any specific achievements that demonstrate your leadership style.
✨Customer Service is Key
Since delivering 5-star customer service is crucial, think of scenarios where you’ve gone above and beyond for clients. Be ready to discuss how you handle difficult situations and maintain high standards, especially with high net worth individuals.
✨Ask Insightful Questions
Prepare thoughtful questions about the club's operations, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your career goals.
