Activities & Leisure Manager
Family Holiday Park, Berwick-upon-Tweed
£29,000-£33,000, annual bonus & great benefits
A rare and exciting opportunity is now available for an Activities & Leisure Manager for a fantastic holiday park in Berwick-upon-Tweed! If you are working in swimming pool management, leisure or activities and have a passion for developing customer experience, this is an opportunity not to miss!
In this role, you\'ll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You\'ll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You\'ll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You\'ll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you\'ll make sure everything stays safe, compliant, and on point with company policies.
The main responsibilities of the Activities & Swim Manager are:
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
The candidate:
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This is a fast paced and rewarding job, for somebody looking to take ownership of their own role. On-site accommodation is available if required. This company offers fantastic career progression opportunities, with comprehensive training and ongoing support. If you are up for the challenge and are keen to progress in the industry, please apply now!
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Manager (Berwick-Upon-Tweed)
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like 4Leisure Recruitment Ltd who are looking for fresh talent for roles like Leisure Manager (Berwick-Upon-Tweed).
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like 4Leisure Recruitment Ltd and give you a leg up for your Leisure Manager (Berwick-Upon-Tweed) application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Leisure Manager (Berwick-Upon-Tweed) openings they might have. It's a bold move, but it might just pay off!
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Leisure Manager (Berwick-Upon-Tweed) role at 4Leisure Recruitment Ltd.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Leisure Manager (Berwick-Upon-Tweed) position at 4Leisure Recruitment Ltd.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of 4Leisure Recruitment Ltd.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to 4Leisure Recruitment Ltd's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Leisure Manager (Berwick-Upon-Tweed).
How to prepare for a job interview at 4Leisure Recruitment Ltd
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at 4Leisure Recruitment Ltd.
