At a Glance
- Tasks: Lead sales and customer experience strategies to drive growth and inspire teams.
- Company: A successful charitable leisure trust improving community health across South Gloucestershire.
- Benefits: Competitive salary, free access to leisure facilities, and discounted family memberships.
- Other info: Autonomous role with genuine influence on the business's future direction.
- Why this job: Make a real impact on community wellbeing while shaping the customer journey.
- Qualifications: Experience in senior sales or customer experience roles with strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire.
Welcoming more than 2.5 million visits each year, the organisation is looking for a commercially minded leader to shape the customer journey, drive sustainable growth, and inspire teams to deliver exceptional service.
This is a unique opportunity to make a real impact within an organisation committed to improving the health and wellbeing of local communities.
The Role
Reporting as part of the senior leadership team, you'll take ownership of the entire customer journey, from attracting new members to improving retention and enhancing the overall customer experience.
This is a strategic role with the autonomy to influence change, introduce new ideas, and make a measurable impact on commercial performance.
Key responsibilities include
- Developing and implementing sales, retention and customer experience strategies.
- Identifying new commercial opportunities to grow membership and revenue.
- Using data and customer insight to improve engagement and retention.
- Coaching and supporting operational teams to deliver consistently high service standards.
- Driving innovation through technology, systems and process improvements.
- Working collaboratively with senior leaders to achieve business objectives and support long-term growth.
About You
We're looking for a commercially focused leader with a passion for customer experience and developing high-performing teams. You'll bring:
- Experience in a senior commercial, sales or customer experience role within leisure, hospitality, health & fitness, or another customer-focused environment.
- A proven track record of delivering sales growth and improving customer retention.
- Strong leadership skills with the ability to influence, coach and inspire teams.
- Excellent communication and stakeholder management skills.
- A strategic mindset combined with a hands-on approach to delivering results.
What's on Offer
Competitive salary.
- Free access to first-class leisure facilities.
- Discounted family memberships.
- A highly autonomous leadership role with genuine scope to influence the future direction of the business.
- The opportunity to make a positive impact within an organisation committed to improving community health and wellbeing.
If you're an ambitious commercial leader looking for a role where you can combine sales, customer experience, and purpose, we'd love to hear from you.
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Head of Sales & Experience employer: 4Leisure Recruitment Ltd
Join a leading luxury wellness and fitness operator as a Fitness & Wellness Manager, where you will thrive in a vibrant and supportive environment dedicated to exceptional guest experiences. With a focus on employee growth, you will benefit from ongoing training, career progression opportunities, and complimentary health club membership, all while leading a passionate team in a premium spa setting. This role not only offers competitive remuneration but also the chance to make a meaningful impact in the luxury hospitality and wellness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales & Experience
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 4Leisure Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 4Leisure Recruitment Ltd
Don't be shy about reaching out to 4Leisure Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Sales & Experience
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 4Leisure Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 4Leisure Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
