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- Tasks: Lead daily marina operations and ensure exceptional customer experiences.
- Company: Join a thriving Marina and Hospitality business in beautiful Surrey.
- Benefits: Enjoy a competitive salary, pension scheme, bonuses, and health perks.
- Why this job: Be part of a dynamic team focused on customer satisfaction and growth.
- Qualifications: Must be computer literate, detail-oriented, and passionate about service.
- Other info: Opportunity for training, uniform provided, and involvement in exciting projects.
The predicted salary is between 30000 - 70000 £ per year.
This is a fantastic opportunity for a customer focused, motivated and proactive Marina Manager or General Manager to join a successful Marina and Hospitality business in Surrey. My client recognises that the key to their success is their people and that’s why they offer a fantastic, progressive and challenging working environment.
The successful candidate will be responsible for the day to day running of the marina and will strive to deliver a first-class experience for all customers ensuring customer service levels are consistently exceeding expectation. You will lead, develop and coach your team in order to achieve commercial targets and customer satisfaction scores. Candidates must be computer literate, quick thinking and skilled in administration. Passionate about world class service, you must take pride in your surroundings. Ensuring the operation is safe, clean and compliant at all times.
The Marina Manager will be accountable for the financial performance of the business and formulate site budgets and pricing policy. In conjunction with the site management teams, you will ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance. Furthermore, it is vital that all legal, HSE and company policies including financial policies are being adhered to.
Other duties will include managing the social media accounts and assisting with creating regular newsletters. To liaise with central services whilst ensuring effective communication at all levels and reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
Lastly, the Marina Manager will be involved in projects that identify and develop new revenue growth streams and best fit products driven by local market conditions.
Salary range is up to c50k base benefits include:
- Contributory pension scheme
- Company Bonus
- Bike to Work Scheme
- Contributory Health insurance cash back scheme (Dental, visual etc)
- 23 days holiday per year
- Training and full uniform provided
For further information please apply now or contact James Procter at 4Leisure Recruitment for a confidential conversation.
General Manager employer: 4Leisure Recruitment Ltd
Contact Detail:
4Leisure Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the local marina and hospitality industry in Surrey. Understanding the specific challenges and opportunities in this area will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the marina and hospitality sectors. Attend local events or join relevant online groups to connect with others in the industry. This can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience in managing teams and delivering exceptional customer service. Think of specific examples where you've exceeded customer expectations, as this aligns perfectly with the job's focus on customer satisfaction.
✨Tip Number 4
Showcase your financial acumen by being ready to discuss how you've successfully managed budgets and improved financial performance in previous roles. Highlighting your ability to formulate pricing policies and drive revenue growth will set you apart from other candidates.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management, customer service, and financial performance. Use specific examples that demonstrate your ability to lead teams and manage budgets effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention your understanding of the marina and hospitality industry, and how your skills align with the job requirements.
Highlight Relevant Skills: Emphasise your computer literacy, quick thinking, and administrative skills in your application. These are crucial for the role, so provide examples of how you've successfully used these skills in previous positions.
Showcase Leadership Experience: In your application, detail your experience in leading and developing teams. Discuss how you have coached team members to achieve commercial targets and improve customer satisfaction scores.
How to prepare for a job interview at 4Leisure Recruitment Ltd
✨Showcase Your Customer Service Passion
As a Marina Manager, your ability to deliver exceptional customer experiences is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, highlighting your proactive approach and attention to detail.
✨Demonstrate Financial Acumen
Since the role involves managing budgets and financial performance, be ready to discuss your experience with budgeting and financial planning. Bring examples of how you've successfully managed costs or increased revenue in past positions.
✨Highlight Team Leadership Skills
The interviewers will want to know about your leadership style. Prepare to talk about how you've developed and coached teams in the past, including any strategies you've used to motivate staff and achieve commercial targets.
✨Familiarise Yourself with Compliance Standards
Understanding legal, health, safety, and company policies is essential for this role. Brush up on relevant regulations and be ready to discuss how you've ensured compliance in previous jobs, as well as your approach to maintaining a safe and clean environment.
