At a Glance
- Tasks: Oversee daily marina operations and ensure top-notch customer service.
- Company: Unique leisure/hospitality business in beautiful Brixham, Devon.
- Benefits: Competitive salary, pension scheme, health insurance, and 23 days holiday.
- Other info: Exciting career growth opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Customer-focused, proactive, and skilled in administration.
The predicted salary is between 34000 - 34000 £ per year.
This is a fantastic opportunity for a customer focused, motivated and proactive Marina Supervisor to join a unique leisure/hospitality business in Brixham, Devon. My client recognises that the key to their success is their people and that’s why they offer a fantastic, progressive and challenging working environment. A supervisor with energy, enthusiasm and a fine attention to detail should apply now!
About the Marina Supervisor Role
The successful candidate will be responsible for the day to day running of a marina and will strive to deliver a first class experience for all customers ensuring customer service levels are consistently exceeding expectation. You will lead, develop and coach your team in order to achieve commercial targets and customer satisfaction scores. Candidates must be computer literate, quick thinking and skilled in administration. Passionate about world class service, you must take pride in your surroundings. Ensuring the operation is safe, clean and compliant at all times.
Main responsibilities:
- To support the day to day operations of the Marina; working alongside the General Manager, Foreman and Administration team to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
- In conjunction with the site management teams, ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times.
- To ensure all legal, HSE and company policies including financial policies are being adhered to.
- To build and develop an empowered and motivated staff structure that functions flexibly as a region, whilst providing the best in customer experience and site cover.
- To instill an ethos of flexible working hours driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
- To hold weekly staff meetings and undertake appraisals and ongoing performance monitoring and management where necessary.
- To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
- To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
Salary range is up to 34k base benefits include:
- Contributory pension scheme
- Bike to Work Scheme
- Contributory Health insurance cash back scheme (Dental, visual etc)
- 23 days holiday per year.
- Training and full uniform provided
Marina Supervisor in Brixham employer: 4Leisure Recruitment Ltd
Join a leading luxury wellness and fitness operator as a Fitness & Wellness Manager, where you will thrive in a vibrant and supportive environment dedicated to exceptional guest experiences. With a focus on employee growth, you will benefit from ongoing training, career progression opportunities, and complimentary health club membership, all while leading a passionate team in a premium spa setting. This role not only offers competitive remuneration but also the chance to make a meaningful impact in the luxury hospitality and wellness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Marina Supervisor in Brixham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 4Leisure Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 4Leisure Recruitment Ltd
Don't be shy about reaching out to 4Leisure Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Marina Supervisor in Brixham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 4Leisure Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 4Leisure Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
