Assistant Manager, Complaints in Bristol

Assistant Manager, Complaints in Bristol

Bristol Full-Time 40000 - 50000 Β£ / year (est.) No working from home possible
4Leisure Recruitment Ltd

At a Glance

  • Tasks: Lead and manage a busy leisure centre, ensuring top-notch service and safety.
  • Company: Join a well-established leisure operator with a supportive team.
  • Benefits: Enjoy a rewarding role with development opportunities and community impact.
  • Other info: Flexible shifts, including evenings and weekends, for a dynamic work-life balance.
  • Why this job: Make a difference in your community while advancing your career in leisure management.
  • Qualifications: Previous supervisory experience in leisure or hospitality, strong leadership skills.

The predicted salary is between 40000 - 50000 Β£ per year.

We are currently recruiting for an experienced and motivated Assistant Manager to join a busy multi-functional leisure facility in South Gloucestershire. This is an excellent opportunity for an operationally focused leisure professional looking to take the next step within a progressive leisure environment. The successful candidate will play a key role in the day-to-day management of the facility, supporting service delivery, leading teams and ensuring high operational standards across the centre.

The Role

As Assistant Manager, you will support the overall operation of the site, ensuring excellent customer service, health & safety compliance, staffing levels and facility standards are consistently maintained. You will also take responsibility for a designated operational area such as Health & Safety, Staffing, Facilities or Programming, while acting as Duty Manager and key holder as required.

Key Responsibilities

  • Support the day-to-day operation of the leisure centre
  • Lead, motivate and supervise operational teams
  • Ensure high standards of customer service and cleanliness
  • Maintain health & safety compliance and safe working practices
  • Assist with recruitment, staff training and inductions
  • Manage rotas, staffing levels and shift cover
  • Monitor plant operations and facility maintenance issues
  • Support programming, activities and operational delivery
  • Respond to incidents, emergencies and customer escalations
  • Assist with reporting, administration and performance monitoring

About You

We are looking for a confident and proactive leisure professional with previous supervisory or management experience within a leisure, fitness, swimming or hospitality environment. You will have:

  • Strong leadership and organisational skills
  • Excellent customer service and communication ability
  • Experience managing teams within a fast-paced environment
  • Good understanding of health & safety procedures
  • Experience with staffing, rotas or operational management
  • Ability to work flexibly including evenings and weekends

Desirable qualifications include:

  • NPLQ
  • First Aid
  • IOSH Managing Safely

What's On Offer

  • Opportunity to join a well-established leisure operator
  • Supportive management team and development opportunities
  • Varied and rewarding operational role
  • Chance to make a genuine impact within the local community

If you are passionate about leisure operations and thrive in a hands-on management role, we would love to hear from you.

Assistant Manager, Complaints in Bristol employer: 4Leisure Recruitment Ltd

Join a dynamic and supportive team at our multi-functional leisure facility in South Gloucestershire, where your operational expertise will be valued and rewarded. We offer a collaborative work culture that prioritises employee development, ensuring you have the opportunity to grow within the leisure industry while making a positive impact on the local community. With a focus on high standards of customer service and health & safety, this role provides a fulfilling environment for those passionate about leisure management.

4Leisure Recruitment Ltd

Contact Details:

4Leisure Recruitment Ltd Recruitment Team

We think you need these skills to ace Assistant Manager, Complaints in Bristol

Communication Skills
Problem-Solving Skills
Attention to Detail
Adaptability
Customer Service
Organisational Skills
Leadership Skills