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For Companies At a Glance
- Tasks: Support the Club Manager in daily operations and ensure top-notch customer service.
- Company: Join a prestigious 5* Leisure Management company in luxury residential developments across London.
- Benefits: Enjoy a vibrant work culture, career progression opportunities, and potential for extra earnings through Personal Training.
- Why this job: Be part of a dynamic team in a high-end health club with state-of-the-art facilities.
- Qualifications: Management experience in health clubs and strong customer service skills are essential.
- Other info: Level 2 or 3 Fitness qualification is desirable; training opportunities available.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Health Club Assistant Manager
We are currently recruiting for a an Assistant Club Manager position for a 5* Leisure Management company operating high-end luxury residential developments across London. If you are an Operations manager ready to step up this is a great opportunity.
This facility based in South West London hosts a Gym with unrivalled top of the range equipment, a stunning Swimming Pool with a Sauna/ Spa, Studios and Personal Training.
As the Assistant Club Manager you will be responsible for supporting the Club Manager on the day to day operation, managing the lifeguard and duty manager team, driving the quality of standards and programme on offer whilst ensuring the delivery of exceptional levels of customer service to all residents and their guests. This contract is a Full time position.
Skills and Experience:
- Management experience in health club environment
- Experience managing a lifeguard or wetside team
- A strong understanding for 5* customer service and standards
- Experience of supporting Club operations within the Leisure
- Ability to lead and motivate team members
- Good standards of computer literacy in Microsoft Word, Excel, PowerPoint and Excel
- Good understanding of health and safety requirements of a gym and swimming pool
- Ability to handle multiple tasks at one time
- Excellent customer service, communication, and interpersonal skills required
- Well presented, professional and approachable
Qualifications (You must hold either NPLQ or Fitness Quals)
- Level 2 or 3 Fitness qualified
- Pool Plant or willing to undertake
- RLSS NPLQ qualified or willing to undertake
This company offers a fantastic working environment, great culture and are renown for driving succession plans for personal career progression.
Assistant Club Manager employer: 4Leisure Recruitment Ltd
Contact Detail:
4Leisure Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Club Manager
✨Tip Number 1
Familiarise yourself with the specific standards and expectations of a 5* leisure environment. Research the company’s values and customer service philosophy to demonstrate your alignment during any discussions.
✨Tip Number 2
Network within the health and fitness industry, especially in high-end clubs. Attend local events or workshops where you can meet current employees or managers who might provide insights or even refer you for the position.
✨Tip Number 3
Prepare to discuss your management experience in detail, particularly how you've successfully led teams in previous roles. Think of specific examples that highlight your ability to motivate staff and enhance customer satisfaction.
✨Tip Number 4
Showcase your understanding of health and safety regulations relevant to gyms and swimming pools. Being knowledgeable about these requirements will set you apart as a candidate who prioritises safety and compliance.
We think you need these skills to ace Assistant Club Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience in a health club environment. Emphasise your understanding of 5* customer service standards and any specific achievements that demonstrate your ability to lead and motivate team members.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure and hospitality sectors. Mention your familiarity with health and safety requirements, and how your skills align with the responsibilities of the Assistant Club Manager role.
Highlight Relevant Qualifications: If you have Level 2 or 3 Fitness qualifications or any certifications related to pool management or first aid, be sure to include these in your application. This will show your commitment to professional development and safety standards.
Showcase Customer Service Skills: In both your CV and cover letter, provide examples of how you've delivered exceptional customer service in previous roles. Use specific instances to illustrate your communication and interpersonal skills, as these are crucial for the position.
How to prepare for a job interview at 4Leisure Recruitment Ltd
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in health clubs or similar environments. Highlight specific examples where you successfully led a team, improved customer service standards, or enhanced operational efficiency.
✨Demonstrate Customer Service Excellence
Since the role requires a strong understanding of 5* customer service, think of instances where you went above and beyond for customers. Be ready to explain how you would ensure exceptional service in this luxury setting.
✨Familiarise Yourself with Health and Safety Standards
Brush up on health and safety regulations relevant to gyms and swimming pools. Being knowledgeable about these standards will show your commitment to maintaining a safe environment for both staff and members.
✨Prepare Questions About Team Dynamics
Think of insightful questions to ask about the leisure team's dynamics and how they support each other. This shows your interest in fostering a collaborative work environment and your ability to lead effectively.
