At a Glance
- Tasks: Provide 1st and 2nd line support to users and troubleshoot various tech issues.
- Company: Fast-paced IT support team in Leeds with a collaborative culture.
- Benefits: Competitive salary, up to 20% bonus, and strong career progression.
- Other info: Great opportunity for growth in a busy service desk environment.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Enthusiasm for helping others and basic IT knowledge.
The predicted salary is between 25000 - 35000 £ per year.
We’re looking for an enthusiastic and driven Service Desk Analyst to join a fast-paced IT support team based in Leeds. This is a fantastic opportunity for someone who enjoys helping people, thrives in a busy environment, and is looking to build a long-term career in IT. You’ll be supporting a large user base of 1000+ employees, working across a mix of technologies, and gaining exposure to both 1st and 2nd line support.
With strong progression opportunities and a collaborative team environment, this is a great next step for someone looking to grow quickly.
What You’ll Be Doing:- Providing 1st and 2nd line support to end users across the business
- Handling 20–40 tickets per day in a busy service desk environment
- Troubleshooting issues across hardware, software, and network access
- Supporting users with: Windows and Mac OS, Office 365, Active Directory, VPN connectivity, Mobile devices
- Managing tickets via ServiceNow
- Supporting device management using Jamf
- Delivering excellent customer service on every interaction
- Escalating complex issues as necessary
Service Desk Analyst employer: 4it Recruitment Ltd
Join a dynamic and supportive team as a Service Desk Analyst in Leeds, where your contributions will directly impact over 1000 employees. With a strong emphasis on employee growth, you will benefit from extensive training opportunities and a collaborative work culture that values your input. Enjoy a competitive salary, up to 20% bonus, and the chance to thrive in a fast-paced environment while building a rewarding career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the IT support field, especially those who have worked as Service Desk Analysts. They can provide insider info about the company culture and maybe even refer you for the role.
✨Tip Number 2
Prepare for the interview by brushing up on common service desk scenarios. Think about how you would handle specific issues with Windows, Mac OS, or Office 365. We want you to show off your troubleshooting skills and customer service prowess!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a Service Desk Analyst isn’t just about tech knowledge; it’s also about communication and empathy. Be ready to share examples of how you've helped users in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Service Desk Analyst role!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Service Desk Analyst role. We want to see how your background aligns with the responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. Don’t forget to mention your passion for helping people and working in a busy environment.
Showcase Your Technical Skills:Since this role involves supporting various technologies, make sure to highlight your experience with Windows, Mac OS, Office 365, and any other relevant tools. We love seeing candidates who are tech-savvy and ready to tackle challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Let’s get started on this journey together!
How to prepare for a job interview at 4it Recruitment Ltd
✨Know Your Tech
Brush up on your knowledge of Windows and Mac OS, Office 365, and Active Directory. Be ready to discuss how you've tackled similar issues in the past, as this will show your technical prowess and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is all about helping people, prepare examples of how you've delivered excellent customer service. Think of specific situations where you turned a frustrated user into a satisfied one – this will highlight your ability to handle pressure and maintain a positive attitude.
✨Familiarise Yourself with ServiceNow
If you have experience with ticketing systems like ServiceNow, make sure to mention it. If not, do a bit of research on how it works and be prepared to discuss how you would manage tickets effectively in a busy environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, progression opportunities, and the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
