At a Glance
- Tasks: Provide 1st and 2nd line IT support to a large user base.
- Company: Fast-paced IT support team in Leeds with a collaborative culture.
- Benefits: Competitive salary, bonus scheme, and excellent benefits package.
- Other info: Great progression opportunities and exposure to diverse technologies.
- Why this job: Join a dynamic team and grow your IT career while helping others.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 25000 - 35000 € per year.
We’re looking for an enthusiastic and driven Service Desk Analyst to join a fast-paced IT support team based in Leeds. This is a fantastic opportunity for someone who enjoys helping people, thrives in a busy environment, and is looking to build a long-term career in IT.
You’ll be supporting a large user base of 1000+ employees, working across a mix of technologies, and gaining exposure to both 1st and 2nd line support. With strong progression opportunities and a collaborative team environment, this is a great next step for someone looking to grow quickly.
What You’ll Be Doing
- Providing 1st and 2nd line support to end users across the business
- Handling 20–40 tickets per day in a busy service desk environment
- Troubleshooting issues across hardware, software, and network access
- Supporting users with:
- Windows and Mac OS
- Office 365
- Active Directory
- VPN connectivity
- Mobile devices
- Managing tickets via ServiceNow
- Supporting device management using Jamf
- Delivering excellent customer service on every interaction
- Escalating complex issues when needed and following through to resolution
What We’re Looking For
- Previous experience in a Service Desk or IT Support role
- Strong knowledge ideally of the following:
- Windows OS and Mac
- Active Directory
- Office 365
- ServiceNow (or similar ticketing systems)
- VPN troubleshooting
- Mobile device support
- Jamf (desirable)
- AzureAD/
- Excellent communication and customer service skills
- A positive, can-do attitude with high levels of enthusiasm
- Ability to thrive in a fast-paced, high-volume environment
- Strong problem-solving skills and attention to detail
What’s in It for You
- Competitive salary of £25,000 – £35,000
- Bonus scheme up to 20%
- Clear progression and development opportunities
- Exposure to a wide range of technologies
- Supportive and collaborative team environment
- Excellent benefits package (details available on application)
Hours: Shifts – 7:00am – 3:30pm or 9:00am – 5:30pm
Due to the volume of applications we receive, we may not be able to respond to all applications. Should you not hear from us in 5 working days then your application has not been successful.
Service Desk Analyst in Leeds employer: 4it Recruitment Ltd
Join our dynamic team in Leeds as a Service Desk Analyst, where you'll enjoy a supportive and collaborative work culture that prioritises employee growth and development. With competitive salaries, a bonus scheme of up to 20%, and exposure to a diverse range of technologies, this role offers an excellent opportunity for those looking to advance their IT careers in a fast-paced environment. We value enthusiasm and a positive attitude, making our workplace not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Analyst roles and practice your answers. We recommend using the STAR method to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to chat with potential employers, let your passion for IT shine through. They want to see that you’re not just looking for any job, but that you’re excited about this specific role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Desk Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in IT support, especially any experience with Windows, Mac OS, and ticketing systems like ServiceNow.
Craft a Compelling Cover Letter:Use your cover letter to showcase your enthusiasm for the role and the company. Mention specific reasons why you want to join our team at StudySmarter and how you can contribute to our fast-paced environment.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially in high-pressure situations.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at 4it Recruitment Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Windows OS, Mac, and Office 365. Be ready to discuss how you've used these technologies in previous roles, as well as any experience with ServiceNow or similar ticketing systems.
✨Show Off Your Customer Service Skills
Since this role is all about helping people, be prepared to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you turned a frustrated user into a satisfied one.
✨Demonstrate Problem-Solving Prowess
Prepare to tackle some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process clearly and logically, as this will showcase your problem-solving skills and attention to detail.
✨Exude Enthusiasm
A positive, can-do attitude goes a long way! Make sure to convey your enthusiasm for the role and the company. Share why you're excited about the opportunity to work in a fast-paced IT support environment and how you see yourself growing within the team.
