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- Tasks: Lead client support for RTSM applications and tackle technical issues post-study.
- Company: Top-tier clinical trial support company with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a difference in clinical trials while enhancing your tech and support skills.
- Qualifications: Bachelor's degree and 3+ years in software application support required.
- Other info: Join a supportive team dedicated to improving client experiences.
The predicted salary is between 36000 - 60000 £ per year.
A leading clinical trial support company seeks a Study Project Lead to manage client support for the RTSM application post-study go-live.
Responsibilities include:
- Addressing technical issues
- Providing training
- Ensuring the overall support experience
The ideal candidate has a bachelor's degree or equivalent and at least 3 years of experience in software application support. Excellent customer service, troubleshooting, and interpersonal skills are essential for maintaining a positive work environment.
RTSM Study Lead: Post-Go-Live Client Support in Nottingham employer: 4G Clinical LLC
Contact Detail:
4G Clinical LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RTSM Study Lead: Post-Go-Live Client Support in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client support and troubleshooting. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled technical issues or trained clients in the past. This will demonstrate your ability to provide top-notch support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace RTSM Study Lead: Post-Go-Live Client Support in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software application support, especially any roles where you've tackled technical issues or provided training. We want to see how your background aligns with the RTSM application and client support!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer service skills and how you’ve successfully managed client relationships in the past. Let us know why you’re excited about this role and how you can contribute to our team.
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of when you’ve solved technical issues. We love seeing how you approach problems and what strategies you use to ensure a smooth support experience for clients.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at 4G Clinical LLC
✨Know the RTSM Inside Out
Make sure you understand the RTSM application thoroughly. Brush up on its functionalities and common post-go-live issues. This will help you demonstrate your technical knowledge and show that you're ready to tackle any challenges that may arise.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer support in the past. Think about specific situations where you resolved issues or trained users effectively. This will highlight your interpersonal skills and ability to maintain a positive work environment.
✨Practice Troubleshooting Scenarios
Anticipate potential technical issues that clients might face after going live. Prepare to discuss how you would approach troubleshooting these problems. This shows your proactive mindset and readiness to support clients effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client support and the RTSM application. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and work style.
