Head of Supply Chain and Fulfilment in Dartford

Want to join a growing purpose-led successful eco-friendly startup as it disrupts an industry for the better?

We are representing a young successful British scale up providing the highest quality, eco-friendly and beautifully designed promotional merchandise to top brands around the world. We are a responsible, digital-native challenger brand, changing the world by giving businesses a better alternative to wasteful promotional spend: our highest-quality, reusable products are built to delight. Our ambition is to become the world’s leading provider of high-quality, eco-friendly promotional items — replacing the staggering volume of low-quality cheap plastic giveaways produced each year.

We’re building a team of world-class, remote-first professionals, empowered to do the best work of their careers - while making a meaningful dent to the climate crisis.

The Position

Our flagship products are reusable water bottles and reusable coffee cups, customised for brands - with their own logos and bespoke designs. The Head of Supply Chain & Fulfilment is a senior, hands-on leadership role at a pivotal stage of our growth. Reporting directly to the directors, you’ll take full ownership of how our supply chain and fulfilment function performs day to day — and help design it to scale into the future.

This role is about end-to-end accountability: ensuring our suppliers, partners, systems, and internal team consistently deliver excellent service, strong margins, positive impact, and a delightful customer experience as the business grows. You’ll be responsible for building a resilient, efficient operation that supports ambitious growth while remaining commercially disciplined and continuously improving.

What you’ll be responsible for:

• Owning and leading the supply chain and fulfilment function, ensuring consistent performance, reliability, and scalability
• Managing and developing a small in-house team, setting clear expectations, KPIs, and a strong culture of ownership and accountability
• Building and maintaining strong, professional relationships with key external partners and suppliers
• Taking full responsibility for operational performance, stock, costs, and risk within your remit, working closely with directors on planning and decision-making
• Ensuring issues are handled decisively and end to end, with a focus on fast resolution, learning, and long-term improvement
• Designing and maintaining clear processes and systems that reduce complexity, minimise errors, and support growth
• Providing concise, meaningful reporting and insight to leadership, supporting better commercial and operational decisions
• Preparing the operation for future growth by improving resilience, forecasting, and capacity planning
• Contributing to broader business decisions through market awareness, operational insight, and cross-functional collaboration

This is a role for someone who enjoys combining operational excellence, commercial thinking, people leadership, global logistics, and systems improvement, with real ownership and influence over how a startup develops.

Location / Working hours

Part-time role: 20–30 hours per week
100% remote-first business

Skills & experience required:

• Significant experience in a senior supply chain, fulfilment, or operations leadership role
• Experience operating in a growing or scaling business environment
• Proven people management and team development experience
• Strong commercial awareness, with the ability to balance service, cost, and risk
• Confident managing stock, external partners and suppliers
• Systems-minded, with a practical approach to process design and improvement
• Highly organised, reliable, and comfortable owning outcomes
• Clear and effective written communication skills
• Self-motivated, pragmatic, and willing to be hands-on where needed