At a Glance
- Tasks: Manage student referrals and tutor engagement to ensure smooth onboarding and quality tuition.
- Company: Join Tuition Extra, a leader in inclusive education focused on empowering students.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative team culture with a commitment to safeguarding and promoting welfare.
- Why this job: Make a real difference in students' lives while working in a dynamic educational setting.
- Qualifications: Strong organisational skills and experience in education or child-focused settings preferred.
The predicted salary is between 24000 - 30000 £ per year.
Location: Roper Road, Canterbury
Hours: Monday – Friday, 8:30am – 5:30pm (1-hour lunch)
Contract: Full-time, Permanent
Salary: £28 - £30,000
At Tuition Extra, in Canterbury, we specialise in high-quality, tailored tuition with a strong focus on SEND. Our mission is to create an inclusive and inspiring learning environment that empowers students to achieve their full potential.
Our work spans a flexible tuition service, alongside our specialist provisions Haven Nook and Maypole Farm, allowing us to meet learners wherever they are in their educational journey. We work in close partnership with families and carers, schools, and local authorities to provide nurturing, inclusive, and outcomes-focused education that builds confidence, reduces barriers, and helps students re-engage with learning. Our approach is practical, compassionate, and firmly rooted in the belief that education works best when it adapts to the individual.
We are committed to safeguarding and promoting the welfare of children, young people, and colleagues.
About the Role
Tuition Extra is seeking a highly organised and proactive Referrals & Engagement Officer to manage the end-to-end referral and onboarding process for students, as well as managing the tutor engagement experience. The role requires strong coordination skills to ensure timely tutor allocation and consistent, high-quality communication with parents/carers, caseworkers, tutors, and internal teams. The postholder will maintain efficient, well-managed processes that support a smooth and effective transition from referral through to the commencement of tuition, ensuring that appropriate information is shared to support safe and effective provision.
The role also involves managing the tutor experience at Tuition Extra, with a clear focus on engagement, quality, and positive outcomes for children and young people. The postholder will liaise proactively with tutors to support professional practice, address challenges, and promote consistent, high-quality tuition, while ensuring tutors understand and work within Tuition Extra’s safeguarding expectations and professional standards.
Key Responsibilities
- Log all referrals promptly upon receipt.
- Review referral documentation to assess suitability, including the EHCP and all supporting documentation.
- Confirm referral acceptance with the caseworker or parent/carer.
- Request and verify proof of funding and confirmation that parents/carers have been informed.
- Manage multiple referrals simultaneously, maintaining accurate records.
- Initiate tutor allocation immediately upon funding confirmation.
- Aim to secure a suitable tutor within 48 hours.
- Ensure tutor suitability, including subject match, location, availability, and safeguarding compliance.
- Send internal notifications to relevant teams detailing student profile and needs.
- Send a comprehensive tutor briefing outlining student details, expectations, and processes.
- Monitor progress to ensure tuition begins within two weeks of funding confirmation.
- Ensure tutors complete an initial assessment within five working days of the first session.
- Communicate decisions clearly and professionally to caseworkers regarding declined referrals.
- Manage and enhance the Tuition Extra tutor experience.
Skills, Experience & Attributes
- Strong organisational and administrative skills.
- Some experience of working in, or alongside, an education, SEND, or child-focused setting.
- Good attention to detail and a consistent approach to record-keeping.
- Clear and professional written and verbal communication skills.
- An empathetic, patient, and solution-focused approach.
- Ability to work collaboratively as part of a team.
- Some awareness of EHCPs or SEND processes.
If you have any questions, please contact Karina Rook, HR Advisor at karina@tuition-extra.co.uk. We are only accepting direct applications, no agencies please.
Safeguarding: The organisation is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment. This role is subject to enhanced DBS checks and ongoing safeguarding.
Referrals and Engagement Officer in Canterbury employer: 4Front Recruitment
4Front Recruitment is an exceptional employer, offering a dynamic work culture that values innovation and collaboration in the fast-paced sectors of defence and data centres. Employees benefit from comprehensive perks such as a car allowance and private healthcare, alongside ample opportunities for professional growth and development within a supportive team environment. Join us to tackle technically challenging projects while making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Referrals and Engagement Officer in Canterbury
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Referrals and Engagement Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow Tuition Extra on social media and engage with their posts. This shows your interest in the company and can help you stand out when they see your name pop up regularly.
✨Tip Number 3
Prepare for interviews by researching common questions for roles in education and SEND. Practice your answers, focusing on how your skills align with what Tuition Extra is looking for in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Tuition Extra team.
We think you need these skills to ace Referrals and Engagement Officer in Canterbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Referrals and Engagement Officer role. We want to see how you can contribute to our mission of creating an inclusive learning environment!
Showcase Your Communication Skills:Since this role involves a lot of communication with parents, tutors, and caseworkers, be sure to demonstrate your clear and professional communication style in your written application. We love seeing candidates who can express themselves well!
Highlight Your Organisational Skills:This position requires strong organisational abilities, so don’t forget to mention any relevant experience managing multiple tasks or records. We need someone who can keep everything running smoothly, so show us you’re up for the challenge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Tuition Extra!
How to prepare for a job interview at 4Front Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Referrals and Engagement Officer role. Familiarise yourself with the key responsibilities, such as managing referrals and tutor engagement. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you keep track of information and ensure timely communication with various stakeholders.
✨Communicate Clearly and Confidently
Effective communication is crucial for this position. Practice articulating your thoughts clearly and professionally, especially when discussing sensitive topics like SEND. Consider doing mock interviews with a friend to build your confidence and refine your delivery.
✨Demonstrate Empathy and Problem-Solving Skills
The role involves working closely with families and tutors, so it's important to showcase your empathetic approach. Prepare to discuss scenarios where you've had to address challenges or support others, highlighting your solution-focused mindset and ability to engage positively with diverse individuals.
