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For Companies At a Glance
- Tasks: Support customers by arranging service installations and transfers with attention to detail.
- Company: Join 4Com, a leading telecoms innovator with over 25 years of experience.
- Benefits: Enjoy a competitive salary, 24 days holiday, and perks like gym discounts and a pension.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: Strong communication skills and IT proficiency are essential; a positive attitude is a must.
- Other info: This role offers exciting progression opportunities in a fast-paced environment.
The predicted salary is between 20000 - 30000 £ per year.
About The Role
We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a conscientious Customer Service Administrator to join the team.
As a Customer Service Administrator, you will arrange for 4Com services to be installed into our new customers and arrange the transfer of their existing service providers across to 4Com. Working closely with our suppliers you will provide our customers with excellent support and a seamless installation experience.
Benefits
- Competitive salary of £26,000 per annum
- An exciting, fast paced role with future progression opportunities.
- 24 days holiday + bank holidays (Increasing by 1 day each year).
- Refer a friend scheme.
- Cycle to work scheme.
- Sim deals for you and your family/friends
- Monthly Company Targeted Draw and Incentivised lunches
- Discount Gym Membership
- Employee Assistance programme
- Company pension.
What would I be doing as a Customer Service Administrator at 4Com?
- As a Customer Service Administrator you will be the first point of contact on the customers journey when being onboarded to the 4Com Network.
- You will be arranging new services to be installed and arrange the transfer of existing services from other providers into the 4Com Network.
- You will be working closely with our suppliers and ensuring they provide the customer with a seamless installation experience.
- Ensuring all services are provisioned and the customer is kept up to date with the progress of their installation and making them aware of any delays or problems that occur.
About You
- Be able to thrive in a fast-paced role that requires excellent communication and meticulous attention to detail.
- Have strong customer service skills as well as high level administration.
- Possess IT skills and have a working knowledge of Windows-based packages.
- Be able to work as part of a team, maintaining a good supportive relationship with team members and all other staff.
- Hold a positive attitude and a ‘can do’ attitude to all tasks presented to them.
About Us
- 4Com Technologies Limited has been supplying phone systems to UK businesses for 25 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
- We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
- We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
- Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.
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Customer Service Administrator employer: 4Com
Contact Detail:
4Com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the telecoms industry and 4Com's services. Understanding the products and services we offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer queries or issues in the past. Be ready to discuss specific situations where your attention to detail made a difference.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Think of instances where you've thrived under pressure, as this is crucial for the Customer Service Administrator role at 4Com.
✨Tip Number 4
Prepare questions that reflect your enthusiasm for the role and the company culture. Asking about team dynamics or growth opportunities shows that you're not just interested in the job, but also in being part of our vibrant team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'excellent communication', 'attention to detail', and 'IT skills' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at 4Com. Mention specific examples of how you've excelled in fast-paced environments and your ability to provide excellent customer support.
Highlight Teamwork Skills: Since the role requires working closely with suppliers and team members, emphasise your teamwork skills. Provide examples of past experiences where you successfully collaborated with others to achieve a common goal.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at 4Com
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Use examples from past experiences where you successfully communicated with customers or team members.
✨Highlight Attention to Detail
This role requires meticulous attention to detail. During the interview, share specific instances where your attention to detail made a difference in your work. This could be anything from managing customer data accurately to ensuring a smooth installation process.
✨Demonstrate Your IT Proficiency
Since the job involves using Windows-based packages, be ready to discuss your IT skills. Mention any relevant software you are familiar with and how you have used technology to improve customer service or streamline processes in previous roles.
✨Emphasise Teamwork and Positivity
4Com values a supportive team environment. Be sure to express your ability to work well within a team and maintain a positive attitude. Share examples of how you've contributed to team success and how you handle challenges collaboratively.
