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For Companies At a Glance
- Tasks: Manage customer complaints and build strong relationships to ensure satisfaction.
- Company: Leading telecommunications company based in Bournemouth.
- Benefits: Competitive salary up to £35,000 and benefits for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong organisational and communication skills with attention to detail.
- Other info: Office-based role with opportunities for career advancement.
The predicted salary is between 28000 - 42000 £ per year.
A leading telecommunications company in Bournemouth is seeking a Customer Service Specialist. This fully office-based role involves ensuring customer satisfaction by managing complaints, building relationships, and interacting with various stakeholders.
The ideal candidate will excel in organisation and communication, demonstrating a high level of detail orientation.
Offering a competitive salary of up to £35,000, this position also includes several benefits that promote personal and professional growth.
Customer Service Specialist – Resolution Expert (Office‐Based) in Bournemouth employer: 4Com
Contact Detail:
4Com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist – Resolution Expert (Office‐Based) in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing complaints and building relationships, try role-playing with a friend or family member. It’ll boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Service Specialist – Resolution Expert (Office‐Based) in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and complaint resolution. We want to see how you've built relationships and managed stakeholder interactions in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Specialist role. Share specific examples of how you've excelled in organisation and communication.
Showcase Your Detail Orientation: In both your CV and cover letter, demonstrate your attention to detail. Mention any processes or systems you've implemented that improved customer satisfaction or streamlined operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at 4Com
✨Know the Company Inside Out
Before your interview, do some homework on the telecommunications company. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
As a Customer Service Specialist, you'll likely face various customer complaints. Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Since this role involves interacting with different stakeholders, practice articulating your thoughts clearly and confidently. You might want to conduct mock interviews with friends or family to refine your communication style and ensure you come across as approachable and professional.
✨Highlight Your Organisational Skills
Being detail-oriented is key for this position. Bring examples of how you've managed multiple tasks or projects simultaneously in previous roles. Discuss any tools or methods you use to stay organised, as this will demonstrate your ability to handle the demands of the job.
