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For Companies At a Glance
- Tasks: Manage customer complaints and build strong relationships with stakeholders.
- Company: Leading telecommunications company based in Bournemouth.
- Benefits: Competitive salary up to £35,000 and support for personal growth.
- Why this job: Join a dynamic team focused on customer satisfaction and relationship building.
- Qualifications: Strong organisation and communication skills with attention to detail.
The predicted salary is between 21000 - 35000 £ per year.
A leading telecommunications company in Bournemouth is seeking a Customer Service Specialist for a fully office-based role. This position focuses on ensuring customer satisfaction by managing complaints and building relationships with stakeholders.
The ideal candidate must excel in organisation and communication skills, showing a high level of detail orientation.
A competitive salary of up to £35,000 is offered, along with various benefits to support personal and professional growth.
Customer Service Resolution Specialist – Office-Based in Bournemouth employer: 4Com
Contact Detail:
4Com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Resolution Specialist – Office-Based in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing complaints and building relationships, role-play with a friend or family member to get comfortable with handling tricky situations.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed multiple tasks or resolved customer issues in the past. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Resolution Specialist – Office-Based in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisation and communication skills, as these are key for the Customer Service Resolution Specialist role. We want to see how your experience aligns with managing complaints and building relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Don’t forget to mention specific examples that showcase your attention to detail.
Showcase Relevant Experience: When filling out your application, emphasise any previous roles where you've successfully resolved customer issues or improved satisfaction. We love seeing how you've made a difference in past positions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status with us!
How to prepare for a job interview at 4Com
✨Know the Company Inside Out
Before your interview, do some homework on the telecommunications company. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Resolution Specialist, communication is key. Prepare examples of how you've successfully resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and concisely.
✨Demonstrate Your Organisational Skills
Being detail-oriented is crucial for this role. Think of instances where your organisational skills made a difference in your previous jobs. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple customer issues.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows that you're not just looking for any job, but that you're keen on finding the right fit for both you and the company.
