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- Tasks: You'll manage customer onboarding and ensure seamless service installations.
- Company: 4Com is a leading telecoms company with over 25 years of innovation.
- Benefits: Enjoy a competitive salary, 24 days holiday, and exciting perks like a cycle to work scheme.
- Why this job: Join a dynamic team focused on creativity and customer satisfaction in a fast-paced environment.
- Qualifications: Strong communication skills and IT proficiency are essential; a positive attitude is a must!
- Other info: We value equal opportunities and seek motivated individuals ready to grow with us.
The predicted salary is between 20000 - 30000 £ per year.
We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a conscientiousCustomer Service Administratorto join the team.
As a Customer Service Administrator , you will arrange for 4Com services to be installed into our new customers and arrange the transfer of their existing service providers across to 4Com. Working closely with our suppliers you will provide our customers with excellent support and a seamless installation experience.
Benefits for a Customer service Administrator choosing to work with 4Com include:
- Competitive salary of £25,000 per annum, dependent on experience
- An exciting, fast paced role with future progression opportunities.
- 24 days holiday + bank holidays. (Increasing by 1 day each year).
- Refer a friend scheme.
- Cycle to work scheme.
- Vodaphone Advantage Discount
- Monthly Company Targeted Draw and Incentivised lunches
- Employee Assistance programme
- Company pension.
In return for this, we are looking for someone who:
- Be able to thrive in a fast-paced role that requires excellent communication and meticulous attention to detail.
- Have strong customer service skills as well as high level administration.
- Possess IT skills and have a working knowledge of Windows-based packages.
- Be able to work as part of a team, maintaining a good supportive relationship with team members and all other staff.
- Hold a positive attitude and a ‘can do’ attitude to all tasks presented to them
What would I be doing as a Customer Service Administrator at 4Com?
- As a Customer Service Administrator you will be the first point of contact on the customers journey when being onboarded to the 4Com Network.
- You will be arranging new services to be installed and arrange the transfer of existing services from other providers into the 4Com Network
- You will be working closely with our suppliers and ensuring they provide the customer with a seamless installation experience
- Ensuring all services are provisioned and the customer is kept up to date with the progress of their installation and making them aware of any delays or problems that occur.
About Us
- 4Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years.
- We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
- We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
- We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
- Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
- When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.
4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process. #J-18808-Ljbffr
Customer Service Administrator employer: 4Com Technologies Ltd
Contact Detail:
4Com Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with 4Com's services and products, especially the HiHi handset. Understanding what we offer will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will highlight your ability to maintain a positive attitude and provide excellent support, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of 4Com on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your IT skills, particularly your experience with Windows-based packages. Being able to articulate your proficiency in these areas will reassure us that you can handle the administrative aspects of the role effectively.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'excellent communication', 'attention to detail', and 'IT skills' to catch the employer's eye.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at 4Com and how your skills align with their needs, particularly in providing excellent customer support.
Showcase Relevant Skills: In your application, emphasise your strong customer service skills and any experience you have with Windows-based packages. Provide examples of how you've successfully managed customer interactions or administrative tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Administrator role.
How to prepare for a job interview at 4Com Technologies Ltd
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Use examples from past experiences where you successfully communicated with customers or team members.
✨Highlight Your Attention to Detail
This role requires meticulous attention to detail. During the interview, share specific instances where your attention to detail made a difference in your work. This could be anything from catching an error in documentation to ensuring a smooth customer onboarding process.
✨Familiarise Yourself with 4Com's Services
Research 4Com and its services before the interview. Understanding the company's offerings will not only show your interest but also allow you to ask informed questions. This demonstrates your enthusiasm for the role and the company.
✨Emphasise Teamwork and Positivity
4Com values a supportive team environment. Be ready to discuss how you have worked collaboratively in previous roles and how you maintain a positive attitude even in challenging situations. Share examples that reflect your 'can-do' spirit.
