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For Companies At a Glance
- Tasks: Manage client accounts and support sales teams in upselling.
- Company: 4Com is a leading telecoms company with over 20 years of innovation.
- Benefits: Enjoy a competitive salary, 24 days holiday, gym discounts, and more!
- Why this job: Join a dynamic team focused on growth and customer satisfaction.
- Qualifications: Strong communication, customer service skills, and IT proficiency required.
- Other info: Office-based role in Bournemouth with opportunities for progression.
The predicted salary is between 18000 - 25000 £ per year.
We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a highly organised Customer Account Administrator to join the team.
As a Customer Account Administrator, you will play an important role for the ongoing management of our existing client base. You will provide reactive support to the Customer Sales Account Managers, enabling them to concentrate on booking consultation appointments with a view to upselling our existing customers. You will also be responsible for quoting for any additional equipment for our customers who we were unable to upsell through our Account Management team.
Please note, this role is office-based 5 days a week in Bournemouth.
Benefits for a Customer Account Administrator choosing to work with 4Com include:
- A competitive salary of up to £25,000 per annum.
- An exciting role with future progression opportunities.
- 24 days holiday + bank holidays. (Increasing by 1 day each year)
- Refer a friend scheme.
- Monthly company targeted draw and incentivised lunches.
- Company pension.
- Discounted gym membership.
- Employee assistance programme.
In return for this, we are looking for someone who:
- Can thrive in a fast-paced role that requires excellent communication skills both face to face and on the phone.
- Has strong customer service skills as well as high-level administration.
- Is organised and has a high attention to detail.
- Can work as part of a team, maintaining a good supportive relationship with team members and all other staff.
- Possess IT skills and have a working knowledge of Windows-based packages.
- Holds a positive and a ‘can do’ attitude to all tasks presented to them.
What would I be doing as a Customer Account Administrator at 4Com?
- Produce sales packs with customer details for booked appointments on behalf of the sales executives.
- Complete costing sets using sensitive commercial information to assess the viability of upselling.
- Identify opportunities to upgrade customers and communicating to customer sales account managers.
- Contacting customers on reactive enquiries for additional equipment, quoting and providing information and guidance based on their requirements.
- Propose finance through select leasing companies, communicating acceptance or limitations to the Customer Account Managers.
Should you feel that this role is your ideal next job opportunity, please get in touch with us today.
Please note, full ‘Rights to Work in the UK’ checks will be completed during the interview process.
About Us
4Com Technologies Limited has been supplying phone systems to UK businesses for over 20 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi. We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs. We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be. Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.
4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.
Customer Account Administrator employer: 4Com Technologies Ltd
Contact Detail:
4Com Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Administrator
✨Tip Number 1
Familiarise yourself with the telecoms industry and 4Com's specific offerings. Understanding the products and services we provide will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role requires strong customer service skills, be prepared to share specific examples of how you've successfully managed customer relationships or resolved issues in previous positions.
✨Tip Number 3
Showcase your organisational skills by discussing any tools or methods you use to stay organised. This could include software you’re familiar with or techniques for managing multiple tasks efficiently, which is crucial for a Customer Account Administrator.
✨Tip Number 4
Prepare to discuss your teamwork experiences. Since collaboration with sales account managers is key in this role, think of instances where you’ve worked well in a team setting and how you contributed to achieving common goals.
We think you need these skills to ace Customer Account Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Account Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and include specific achievements that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and ability to thrive in a fast-paced environment. Mention any specific experiences that showcase your capability to support sales teams and manage client relationships.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Account Administrator role.
How to prepare for a job interview at 4Com Technologies Ltd
✨Showcase Your Organisational Skills
As a Customer Account Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a fast-paced environment.
✨Highlight Your Communication Skills
Excellent communication is crucial for this role. Be ready to discuss how you've effectively communicated with customers and team members in previous positions. Consider sharing specific instances where your communication skills led to positive outcomes.
✨Demonstrate Customer Service Excellence
4Com values strong customer service skills. Think of examples where you went above and beyond to assist a customer or resolve an issue. This will show that you understand the importance of customer satisfaction in your role.
✨Prepare for IT and Administration Questions
Since the role requires IT skills and knowledge of Windows-based packages, be prepared to discuss your technical abilities. Brush up on relevant software and be ready to explain how you've used these tools in your previous roles.
