Customer Service Specialist – Escalations & Resolutions Lead in Bournemouth

Overview

A leading Telecoms company in Bournemouth seeks a Customer Service Specialist to enhance customer satisfaction.

The role involves resolving queries through effective communication, managing complaints, and coordinating with various departments. Ideal candidates will display exceptional organisational skills, a positive attitude, and strong English communication.

Responsibilities

• Resolve customer queries through effective communication
• Manage complaints
• Coordinate with various departments

Qualifications

• Exceptional organisational skills
• A positive attitude
• Strong English communication

Benefits

This fully office-based position offers a competitive salary up to £35,000 and benefits such as holiday increment and employee assistance programs.