Customer Service Specialist in Bournemouth

We are 4Com; an award‑winning, market‑leading Telecoms company that is currently going through an exciting period of growth.

We are seeking an experienced and highly organised Customer Service Specialist who strives for customer satisfaction and excels in delivering a high level of service to our customers who have concerns and queries. You will have ownership of effective resolutions through active listening, written correspondence and telephone calls.

Please note that this role is fully office based in Bournemouth on a 12‑24 month secondment, fixed‑term contract.

Benefits for a Customer Service Specialist to work with 4Com include:

• A competitive salary of up to £35,000 DOE.
• An exciting role for personal and professional development.
• 24 days holiday + bank holidays (increasing by 1 day each year).
• Refer a friend scheme.
• SIM deals for you and your family/friends.
• Monthly Company Targeted Draw and Incentivised Lunches.
• Discounted gym membership.
• Employee Assistance Programme.
• Company pension.

In return for this, we are looking for someone who has:

• An exceptional level of organisation as well as a positive \’can do\’ attitude.
• A meticulous eye for detail as investigations into customer accounts will be a large part of the role.
• Excellent communication and relationship building skills.
• A previous background in managing complaints and escalated customer cases.
• Strong written English and competence within the Microsoft suite.

What would I be doing as a Customer Service Specialist?

• Taking ownership of customer resolutions, ensuring you work closely with all other departments to gain an understanding of the customer\’s journey with 4Com.
• Prioritising workloads, taking ownership and ensuring customer complaints are dealt with in a prompt, professional and timely manner.
• Ensuring escalated external cases, with solicitors, funders and the Ombudsman, are handled in a professional manner with all correspondence adhering to regulatory and internal guidelines.
• Interacting with key stakeholders, liaising with solicitors, regulatory bodies and other third parties which will require composure, the ability to read a situation, coherent with a well‑researched discussion.
• Managing the Ombudsman portal accurately.
• Reporting, tracking and creating monthly summaries to the Head of Customer Service.

Should you feel that this role is your ideal next job opportunity, please get in touch with us today.

Please note, full ’Rights to Work in the UK’ checks will be completed during the interview process.

About Us

A bit about us:

• 4Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years. We are cutting‑edge innovators, with the development of a globally unique handset, HiHi.
• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can‑do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast‑paced business and contribute to its continued success.

4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.