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- Tasks: Provide technical support and resolve customer issues in a fast-paced environment.
- Company: Join 4Com Technologies, a leader in innovative phone systems for UK businesses.
- Benefits: Earn up to £27,000, enjoy 24 days holiday, and access great discounts.
- Why this job: Be part of a creative team making a real impact with cutting-edge technology.
- Qualifications: Customer service experience and knowledge of VOIP and networking required.
- Other info: Great career progression opportunities and a supportive training environment.
The predicted salary is between 21600 - 28800 £ per year.
Our Technical Support Specialist team is a motivated and enthusiastic group, and we are seeking like‑minded individuals who are outgoing and thrive in a fast‑paced environment. We take pride in our excellent training and ongoing support to equip you with the tools needed for success. As an IT Helpdesk Technician, you will be responsible for providing technical telephone support to our customers to maintain their systems. You will support the technical team where needed and resolve faults in a professional and timely manner.
Responsibilities
- Providing technical telephone support using remote tools to resolve faults or enquiries related to telecommunications systems.
- Maintaining high customer service standards by updating customers on the progress of their faults or enquiries.
- Installing, updating, and maintaining relevant software and systems.
- Using remote troubleshooting tools to diagnose and resolve hardware and software issues.
- Reporting third‑party faults and forwarding them to the relevant department.
- Supporting the technical team in other areas as needed.
- Logging all customer interactions accurately in our database.
Qualifications
- Experience in customer service, 1st and 2nd line support.
- Experience with Android applications.
- Strong knowledge of VOIP and networking, including routers, switches, and IP addresses.
- Good communication skills both on the phone and in person.
- The ability to thrive in a fast‑paced environment.
- Strong organizational skills and enthusiasm for all duties.
Please note, full \’Rights to Work in the UK\’ checks will be completed during the interview process.
Company Overview
4Com Technologies Limited has been supplying phone systems to UK businesses for 25 years. We are innovators, developing a globally unique handset, HiHi. We are a creative, aspirational team dedicated to providing bespoke telephone systems tailored to each business\’s needs. We foster a positive, can‑do spirit balanced with operational focus and a drive to excel. Our priority is our customers and team members, and we believe motivated and happy staff are key to our success.
Benefits
- Competitive salary of up to £27,000 DOE.
- Opportunities for future progression.
- 24 days holiday plus bank holidays (increasing by 1 day each year).
- Refer a friend scheme.
- Vodafone Advantage Discount.
- Monthly targeted draw and incentivised lunches.
- Discounted gym membership.
- Employee Assistance Programme.
- Cycle to work scheme.
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IT Helpdesk Technician employer: 4Com Technologies Limited
Contact Detail:
4Com Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Get to know the company culture! Before your interview, check out 4Com Technologies' website and social media. Understanding their values and vibe will help you connect during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the IT Helpdesk Technician role and be ready to share specific examples.
✨Tip Number 3
Show off your tech skills! Be prepared to discuss your experience with VOIP, networking, and troubleshooting. Maybe even bring up a tricky issue you resolved in the past to demonstrate your problem-solving prowess.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for tech and customer service shine through. We love candidates who are excited about helping others and thrive in a fast-paced environment, just like our team!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with 1st and 2nd line support, as well as your knowledge of VOIP and networking. We want to see how your skills match what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your previous roles and responsibilities, especially those related to technical support and customer service.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at 4Com Technologies Limited
✨Know Your Tech Stuff
Brush up on your knowledge of VOIP, networking, and Android applications. Be ready to discuss how you've used these technologies in past roles, as this will show your technical expertise and ability to troubleshoot effectively.
✨Customer Service is Key
Since the role involves providing technical support, think of examples where you've delivered excellent customer service. Prepare to share how you maintained high standards while resolving issues, as this will demonstrate your fit for their customer-focused culture.
✨Practice Remote Troubleshooting
Familiarise yourself with remote troubleshooting tools and be prepared to explain how you would use them to diagnose and resolve issues. This practical knowledge will impress the interviewers and show that you're ready to hit the ground running.
✨Stay Organised and Enthusiastic
Showcase your organisational skills by discussing how you manage multiple tasks in a fast-paced environment. Bring a positive attitude to the interview; enthusiasm can set you apart from other candidates and align with their team spirit.
