Quality Administrator

Our Operational Excellence team are a motivated and enthusiastic bunch, and we are looking for like-minded people that are outgoing and thrive within a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.

As anQuality AdministratorYou’ll play a key role in maintaining high standards by completing case and call audits, supporting key improvement projects, managing support queues to ensure smooth workflows and driving continuous improvement across processes.

Please note, this role is an office based position in Bournemouth.

Benefits for an Quality Administratorchoosing to work with 4Com include :

• Competitive salary of up to £28,000 DOE.
• An exciting role with future progression opportunities.
• 24 days holiday + bank holidays. (Increasing by 1 day each year).
• Refer a friend scheme.
• Vodafone Advantage Discount.
• Monthly Company Targeted Draw and Incentivised Lunches.
• Discounted Gym Membership.
• Employee Assistance Programme.
• Cycle to work Scheme

As an Quality Administrator, further responsibilities will also include :

• Manage and updatequality assurance documentation, audit templates, and training materials.
• Support key improvement projects by providing data insights, process reviews, and implementation assistance.
• Track and analyse trends from audits and queue performance to inform decision-making.
• Monitor and report onquality trends, highlighting areas for improvement and success.
• Work closely with the Operational Excellence Team Leader to support strategic initiatives and projects.
• Maintain integrity and confidentiality when handling data and feedback.
• Contribute to developing and refining audit frameworks and quality standards.
• Conduct regularcall and case auditsto ensure accuracy, compliance, and high-quality standards.
• Prepare clear reports and actionable recommendations based on audit findings and performance analysis.
• Provideconstructive feedback and coaching based on audit findings.

The successful applicant will have the following :

• Demonstrate strong knowledge of Tier 1 and Tier 2 processes and their impact on service delivery.
• Take pride in delivering high-quality work and maintaining attention to detail.
• Be confident using data and insights to inform decisions and identify improvement opportunities.
• Have the ability to provide constructive feedback and coaching to support team development.
• Show a keen eye for detail and a passion for delivering high-quality service.
• Familiarity with quality assurance.
• Passionate about raising service standards and improving team performance.
• Demonstrate integrity, accountability, and a commitment to continuous improvement.
• Adapt to changing priorities and manage multiple tasks effectively.

If the role of Quality Administratorsounds like the right job for you, please get in touch with us! Please note, full \’ Rights to Work in the UK \’ checks will be completed during the interview process.