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- Tasks: Provide technical support and resolve customer issues in a fast-paced environment.
- Company: Join 4Com, a dynamic team known for excellent training and support.
- Benefits: Enjoy a competitive salary, 24 days holiday, gym discounts, and more perks.
- Why this job: Be part of a motivated team that values growth and customer satisfaction.
- Qualifications: Experience in customer service and knowledge of VOIP and networking required.
- Other info: This is an office-based role in Bournemouth with opportunities for progression.
The predicted salary is between 21600 - 37800 £ per year.
Our Technical Support Specialist team are a motivated and enthusiastic bunch, and we are looking for like‑minded people that are outgoing and thrive within a fast‑paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.
As an IT Helpdesk Technician, you will be responsible for providing technical telephone support to our customers in order to maintain their systems. You will support the technical teams where required and rectify any faults in a professional and timely manner.
Office based position in Bournemouth.
Benefits for an IT Helpdesk Technician choosing to work with 4Com include:
- Competitive salary of up to £28,000 DOE.
- An exciting role with future progression opportunities.
- 24 days holiday + bank holidays. (Increasing by 1 day each year).
- Refer a friend scheme.
- Sim deals for you and your family/friends
- Monthly Company Targeted Draw and Incentivised Lunches.
- Discounted Gym Membership.
- Employee Assistance Programme.
- Cycle to work Scheme
Responsibilities:
- Provide technical telephone support to our customers using the remote tools available to provide a solution to a fault or enquiry with their telecommunications system.
- Maintain a high standard of customer service by ensuring customers are kept up to date with the progress of their fault or enquiry.
- Install, update and maintain relevant software and systems.
- Use remote troubleshooting tools to diagnose and resolve technical hardware and software issues.
- Report 3rd party faults and pass to the relevant department where necessary.
- Support the technical team in additional areas where required.
- Log any customer interaction accurately on our database.
Qualifications:
- Experience in customer service, 1st and 2nd Line support.
- Experience in Android applications.
- Strong knowledge of VOIP and networking including; routers, switches and IP addresses.
- Good communication skills both on the phone and in person.
- Able to thrive in a fast paced environment.
- Strong organisational skills and shows enthusiasm to all duties.
If the role of IT Helpdesk Technician sounds like the right job for you, please get in touch with us! Please note, full \’ Rights to Work in the UK \’ checks will be completed during the interview process.
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IT Helpdesk Technician employer: 4Com Plc
Contact Detail:
4Com Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Familiarise yourself with common VOIP and networking concepts, as these are crucial for the IT Helpdesk Technician role. Brush up on your knowledge of routers, switches, and IP addresses to demonstrate your technical expertise during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be providing technical support over the phone, being able to explain complex issues in a simple way will set you apart from other candidates.
✨Tip Number 3
Show your enthusiasm for customer service by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to maintain high customer service standards, which is essential for this role.
✨Tip Number 4
Research StudySmarter and our values to align your answers with what we stand for. Understanding our company culture will help you convey why you're a great fit for our motivated and enthusiastic team.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Emphasise any specific skills related to VOIP, networking, and Android applications, as these are crucial for the IT Helpdesk Technician role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your ability to thrive in fast-paced environments and your commitment to maintaining high customer service standards.
Highlight Relevant Experience: In your application, clearly outline your previous roles in 1st and 2nd line support. Provide examples of how you've successfully resolved technical issues and supported customers, as this will demonstrate your capability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for an IT Helpdesk Technician.
How to prepare for a job interview at 4Com Plc
✨Show Your Technical Skills
Be prepared to discuss your experience with VOIP, networking, and Android applications. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Emphasise Customer Service Experience
Since this role involves providing technical support, highlight your previous customer service roles. Share specific examples of how you've successfully resolved customer issues and maintained high service standards.
✨Demonstrate Enthusiasm for the Role
The company is looking for motivated individuals who thrive in a fast-paced environment. Show your enthusiasm for the position by discussing why you want to work as an IT Helpdesk Technician and how you can contribute to the team.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the training process, team dynamics, or opportunities for progression within the company to demonstrate your long-term interest.
