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- Tasks: Resolve customer queries and complaints with a focus on satisfaction and effective communication.
- Company: Join 4Com, an award-winning telecoms company in a growth phase.
- Benefits: Earn up to £35,000, enjoy 24 days holiday, and access gym discounts.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong organisational skills and experience in customer service required.
- Other info: Office-based role in Bournemouth with excellent career development opportunities.
The predicted salary is between 28000 - 42000 £ per year.
We are 4Com; an award winning, market leading Telecoms company that are currently going through an exciting period of growth. We are seeking an experienced and highly organised Customer Service Specialist who strives for customer satisfaction and excels in delivering a high level of service to our customers who have concerns and queries. You will have ownership of effective resolutions through active listening, written correspondence and telephone calls. Please note that this role is fully office based in Bournemouth on a 12-24 month secondment, fixed term contract.
Benefits for a Customer Service Specialist to work with 4Com include:
- A competitive salary of up to £35,000 DOE.
- An exciting role for personal and professional development.
- 24 days holiday + bank holidays (increasing by 1 day each year).
- Refer a friend scheme.
- Sim deals for you and your family/friends.
- Monthly Company Targeted Draw and Incentivised Lunches.
- Discounted Gym Membership.
- Employee Assistance Programme.
- Company pension.
In return for this, we are looking for someone who has:
- An exceptional level of organisation as well as a positive 'can do' attitude.
- A meticulous eye for detail as investigations into customer accounts will be a large part of the role.
- Excellent communication and relationship building skills.
- A previous background in managing complaints and escalated customer cases.
- Strong written English and competent within the Microsoft suite.
What would I be doing as a Customer Service Specialist?
- Taking ownership of customer resolutions, ensuring you work closely with all other departments to gain an understanding of the customer's journey with 4Com.
- Prioritising workloads, taking ownership and ensuring customer complaints are dealt with in a prompt, professional and timely manner.
- Ensure escalated external cases, with solicitors, funders and the Ombudsman, are handled in a professional manner with all correspondence adhering to regulatory and internal guidelines.
- Interacting with key stakeholders, liaising with solicitors, regulatory bodies and other third parties which will require composure, the ability to read a situation, coherent with a well-researched discussion.
- Manage the Ombudsman portal accurately.
- Reporting, tracking and creating monthly summaries to the Head of Customer Service.
Should you feel that this role is your ideal next job opportunity, please get in touch with us today. Please note, full ‘Rights to Work in the UK’ checks will be completed during the interview process.
Customer Service Specialist in Bournemouth employer: 4Com Plc
Contact Detail:
4Com Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Bournemouth
✨Tip Number 1
Get to know the company! Research 4Com and understand their values, culture, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to excel in both written and verbal communication. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've handled customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining 4Com. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Specialist in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with our needs, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills: Since this role involves a lot of written correspondence, it’s crucial to demonstrate your strong written English. Keep your application clear, concise, and free from errors – we love attention to detail!
Highlight Your Organisational Skills: We’re looking for someone who is highly organised, so make sure to mention any relevant experience you have in managing workloads or prioritising tasks. Give us examples of how you’ve successfully handled multiple responsibilities!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at 4Com Plc
✨Know the Company Inside Out
Before your interview, make sure you research 4Com thoroughly. Understand their values, recent achievements, and what sets them apart in the telecoms industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully resolved customer complaints or escalated cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your organisational skills and attention to detail.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by engaging with the interviewer’s questions. Nod, summarise their points, and ask clarifying questions if needed. This shows that you value communication and are ready to take ownership of customer resolutions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer service situations. Think about potential challenges you might face in the role and prepare your responses. This will help you convey your problem-solving abilities and your 'can do' attitude.
