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- Tasks: Support customers by arranging seamless service installations and transfers.
- Company: Join 4Com, an award-winning telecoms company in a growth phase.
- Benefits: Enjoy a competitive salary, 24 days holiday, and exciting progression opportunities.
- Why this job: Be the first point of contact for customers and make their onboarding experience exceptional.
- Qualifications: Strong communication skills, attention to detail, and IT proficiency required.
- Other info: Dynamic team environment with perks like gym discounts and a refer-a-friend scheme.
The predicted salary is between 26000 - 36400 £ per year.
We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a conscientious Customer Service Administrator to join the team.
As a Customer Service Administrator, you will arrange for 4Com services to be installed into our new customers and arrange the transfer of their existing service providers across to 4Com. Working closely with our suppliers you will provide our customers with excellent support and a seamless installation experience.
Benefits for a Customer Service Administrator choosing to work with 4Com include:
- Competitive salary of £26,000 per annum
- An exciting, fast paced role with future progression opportunities.
- 24 days holiday + bank holidays (increasing by 1 day each year).
- Refer a friend scheme.
- Cycle to work scheme.
- Sim deals for you and your family/friends.
- Monthly Company Targeted Draw and Incentivised lunches.
- Discount Gym Membership.
- Employee Assistance programme.
- Company pension.
In return for this, we are looking for someone who:
- Can thrive in a fast-paced role that requires excellent communication and meticulous attention to detail.
- Has strong customer service skills as well as high level administration.
- Possesses IT skills and has a working knowledge of Windows-based packages.
- Can work as part of a team, maintaining a good supportive relationship with team members and all other staff.
- Holds a positive attitude and a ‘can do’ attitude to all tasks presented to them.
As a Customer Service Administrator at 4Com, you will be the first point of contact on the customers journey when being onboarded to the 4Com Network. You will be arranging new services to be installed and arrange the transfer of existing services from other providers into the 4Com Network. You will be working closely with our suppliers and ensuring they provide the customer with a seamless installation experience, ensuring all services are provisioned and the customer is kept up to date with the progress of their installation and making them aware of any delays or problems that occur.
Customer Service Administrator in Bournemouth employer: 4Com Plc
Contact Detail:
4Com Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Bournemouth
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to telecoms. You never know who you might bump into – it could be your future boss or a colleague who can give you the inside scoop on job openings.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like 4Com, and express your interest in working with them. A friendly email can go a long way!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to customer service roles. Think about how you would handle tricky situations and showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Administrator in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Administrator role. Highlight your customer service skills and any relevant admin experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join 4Com and how your background makes you an ideal candidate. Keep it friendly and professional, just like our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 4Com Plc
✨Know the Company Inside Out
Before your interview, take some time to research 4Com. Understand their services, values, and recent achievements. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved issues or went above and beyond for a customer. This is crucial for a role that revolves around providing excellent support.
✨Demonstrate Attention to Detail
As a Customer Service Administrator, meticulous attention to detail is key. During the interview, mention specific instances where your attention to detail made a difference. This could be in administration tasks or ensuring smooth communication with customers.
✨Exude Positivity and Team Spirit
4Com values a positive attitude and teamwork. Be sure to convey your 'can do' attitude during the interview. Share examples of how you've worked well in a team and maintained good relationships with colleagues, as this will resonate with their company culture.
